Professional Services Consultant

About Us

Ada is an AI customer experience platform that harnesses the world's most powerful large language models to make customer service extraordinary for everyone. We’re driven to set the new standard for customer service at scale, enabling Enterprise companies to deliver experiences that are instant, proactive, personalized, and effortless. 

Our team is pushing the frontier of AI Agent development, measurement, and management to power quality service experiences that respect everyone’s most valuable asset, time. Giving both customers, and customer service professionals, more quality time back for life’s big & small moments.

Since 2016, Ada is a proudly Canadian company that has powered over 4 billion interactions—automating up to 83% of all customer inquiries—for leading brands like Square, YETI, Canva, and Monday.com saving millions of hours of human effort for people all over the world. 

Backed with over $250M in funding from tier-1 investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in applied AI customer service. 

At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.

Learn more at www.ada.cx.

Our Role

We’re looking for a Consultant to join our Professional Services team. You will be the quarterback on each implementation, responsible for the successful delivery of your accounts, as well as the expansions of existing accounts.

You will partner with Account Executives and Customer Solutions Consultants to support services activities with technical and consultative expertise during the final stages of the sales cycles. After a seamless handoff, you will support the account team by leading the implementation - executing on the agreed upon deliverables, in the agreed upon timeframe. Additionally, you have a mindset of ongoing process improvement. You constantly ask, “How could we do this better?” in order to develop new solutions for individual client challenges.

You describe yourself as a deep thinker with a knack for problem solving. What motivates you is an opportunity to play an integral role in shaping the future of customer experience through automation. As an innovator and trailblazer in the space, you will not just be implementing a conversational AI solution - you will be changing the way businesses communicate. 

About You

• 3 years of professional services or technology consulting experience, with a passion for implementing technology. 
• Excellent communicator with a proven track record of helping customers meet their business objectives through effective application of technology. 
• Working knowledge of APIs and a fundamental understanding of SaaS platforms represented in Ada’s partner ecosystem (e.g. Shopify, Salesforce, Zendesk, etc.), is an asset.
• Experience working and collaborating with Engineering and Product teams, to provide ongoing feedback on how a product is being used and how it can be improved.
• Reliable and resilient team player who can adjust to new challenges to deliver on your commitments in a fast-paced environment.

Outcomes

• Own the successful training and enablement of new clients, to develop strong alignment and trust, and ensure their overall success with Ada. Engage with the pre-sales team to review and confirm scope of engagements prior to the sales-to-implementation handoff process. 
• Deliver on multiple complex, concurrent client engagements while ensuring that each remains in-scope and on-time. 
• Provide industry and product expertise, including ability to demonstrate, configure, test, train and deploy Ada solutions.
• Collaborate with your team to formulate strategies and best practices for implementation and consultations by developing the Professional Services’ playbooks.

Benefits

• Competitive salary and generous stock option plan
• Unlimited vacation
• Wellness account
• Extended health coverage
• Dental/optical/travel insurance
• Life insurance
• Employee and family assistance plan

Perks

• Flexible work schedule
• Remote-first, In-person friendly work environment with WFH budget
• Paid parental leave for Canadian residents
• Development opportunities

The expected salary range for this position is $91,000 to $108,000 CAD. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.

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