Professional Services Consultant

Location:  Remote (Must be based in US Central or West)

Onwards Together!

Illumio, the pioneer and market leader of Zero Trust segmentation, prevents breaches from becoming cyber disasters. Illumio protects critical applications and valuable digital assets with proven segmentation technology purpose-built for the Zero Trust security model. Illumio ransomware mitigation and segmentation solutions see risk, isolate attacks, and secure data across cloud-native apps, hybrid and multi-clouds, data centers, and endpoints, enabling the world’s leading organizations to strengthen their cyber resiliency and reduce risk.  

Illuminate the future with Illumio and join a team that’s passionate about developing cutting-edge security solutions that protect the world's most critical assets. 

Our Team's Vision:

As a Professional Services Consultant at Illumio, you will serve as a subject matter expert, guiding clients through the integration, deployment, and ongoing management of the Illumio product suite. This role requires strong technical knowledge, project management skills, and the ability to effectively communicate with clients and internal teams to ensure successful implementations.

Your Impact: 

• Act as a trusted advisor for clients, assisting them with the integration of Illumio into their environments.
• Manage deployments and upgrades of the Illumio platform, ensuring successful implementation by coordinating timeframes and required resources.
• Conduct technical reviews and provide guidance on change preparation for Illumio deployments.
• Assist in the development of Illumio-specific API scripts to enhance service deployment, monitoring, and management.
• Provide best practices, documentation, and recommendations for optimizing the use of Illumio.
• Prepare and maintain project documentation throughout the engagement.
• Collaborate with the IT Security, Security Tooling, and Security Operations teams to support Illumio-related security initiatives.
• Monitor and troubleshoot the Illumio deployment, addressing anomalies and performance issues.
• Serve as the primary interface between client teams and Illumio’s product and support teams.
• Provide metrics and reporting on the Illumio deployment’s effectiveness.
• Support internal teams with integration documentation and assist with security ruleset and policy development.
• Facilitate testing and validation of the Illumio platform for client service teams.
• Conduct knowledge transfer and training sessions on the Illumio product set for client teams.
• Complete necessary administrative documentation, including timesheets and weekly reports.

Your Toolkit:

• 3 plus years of consulting or advisory experience.
• Strong experience with Linux (CentOS/Red Hat preferred) and Windows Server platforms.
• Experience with cloud computing service provider models (AWS, Azure, GCP, OCI)
• Experience with container platform architecture (Kubernetes, Openshift, etc.)
• Experience with automation and scripting tools (e.g., Bash, Python, Ruby, Chef, Puppet, Ansible).
• Expertise in networking concepts, including network flows, protocols, and application security controls.
• Problem-solving ability to diagnose and resolve issues in unfamiliar technology environments.
• Ability to work with evolving technology and quickly adapt to new tools.
• Client-facing skills, including conflict resolution and project management experience.
• Excellent communication skills, with the ability to tailor messages to different audiences.
• Broad understanding of IT infrastructure.
• Project management experience is a strong advantage.
• Willingness to travel to HQ in Silicon Valley for product training and knowledge development.
• Ability to quickly assimilate new product knowledge and apply it effectively in customer environments. 
• Prior experience with Illumio is not required - training will be provided.

Compensation:

$142,000USD - $170,000USD

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include responsibilities of the job, education, location, experience, knowledge, skills, abilities, and internal equity, alignment with market data, or applicable laws. 

At Illumio we offer a wide range of benefits to our eligible team members. Our benefit programs vary by location and can include Medical, Dental, Vision Coverage – Health and Dependent Savings Accounts – Life and Disability Programs – Paid Parental Leave – Voluntary Benefit Programs – Company Sponsored Wellness Program – Wellness Reimbursement Program - Retirement Savings – Equity Opportunities – Paid time off and Paid Holidays – Employee Incentive Program. #LI-GP1 #LI-REMOTE

Our Commitment: 

Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions drives our success and makes us stronger together. We are dedicated to creating and maintaining a diverse culture and emphasizing inclusion and belonging.

All official job offers from our company are extended directly by our recruitment team and will be sent through an official DocuSign document for your review and signature. Please be aware that we do not ask for any personal information in the process of extending offers of employment, such as financial details or social security numbers. Upon acceptance of any offer, we will request such information as part of the onboarding process prior to or on your first day of employment, and only after completing a background check through an authorized third-party vendor. If you receive any communication asking for personal details outside of these processes, please contact us immediately to verify the authenticity of the request. Your security is important to us, and we are committed to a safe and transparent hiring experience.