Production Operations Engineer

Aura is on a mission to create a safer internet.  In a world where our lives are increasingly online, Aura's category-defining suite of intelligent digital safety products help millions of customers protect themselves against digital threats, and that number is growing rapidly.  This is an exciting phase at Aura, and our team of over 400 people worldwide is guided by a leadership slate that's successfully grown startups into multi-billion dollar organizations. 

Come build with us!

About the Role: 

Our team of highly skilled engineers is looking for a motivated and experienced Production Operations Engineer to join the Production Operations Team. We work as a team, but each member is given a high degree of autonomy. This environment is well suited for individuals that want to grow and have some say in where their work and the team is going. 

We own the production operations and support of Aura applications, and are responsible for configuring, monitoring applications, and resolving user issues.

Day to Day:

• Provide production support.
• Performs complex and routine configuration of applications.
• Drives issues and incidents to closure independently and engaging appropriate resources when needed.
• Work independently as well as in a team environment with appropriate collaboration, our team is distributed.
• Participate in 24x7 on call rotation
• Participate in system monitoring rotation to determine overall system health. Troubleshoot and resolve issues as necessary.
• Identify work items that would benefit from automation and work with other team members to automate those functions.
• Contribute to knowledge base

What you bring to the table:

• College degree in a related field (Computer Science, Math, Engineering, etc.)
• 4+ years of experience in IT production support or software engineering role.
• Ability to work in a fast-paced agile environment, achieving competence with new technologies, tools, features and supporting them.
• Aptitude for production support and ability to drive issues to closure.
• AWS experience specifically around Cloudwatch queries, Lambda functions, SNS, SQS.
• Experience in automation of system and application monitoring/alerting/troubleshooting using scripting (Python, shell script , curl  etc.)
• Database (DynamoDB, Databricks) experience with ability to write complex queries.
• Exposure to supporting AI/LLM based offerings.

It would be great if you also had:

• AWS Certification
• Terraform, Github, or Grafana experience

Aura is committed to offering a generous package to support our employees in all aspects of their life in and out of work. Our packages offer competitive pay, generous health and wellness benefits, retirement savings plans, parental leave and much more! Pay range for this position is $84,000-$120,000, but may vary depending on job-related knowledge, skills, experience and location.

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Aura is proud to be an equal employment workplace. All qualified applicants will be considered for employment without regard to, and will not be discriminated against based on race, color, ancestry, national origin, religion, age, sex, gender, marital status, sexual orientation, gender identity, disability status, veteran status, or any protected category. Beyond equal employment opportunity, Aura is committed to being an inclusive community where all feel welcome.

Aura is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please let your Talent Acquisition Partner know.

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