Production Manager (Unlicensed)

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm, we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary:

The Production Manager plays an important role in the organization by performing a number of activities related to the company’s retail operations functions. The role is primarily responsible, under limited to intermittent direction, for ensuring the completeness, accuracy, timeliness, and compliance of loan files via overseeing origination support staff, responding to escalated loan-related issues, developing and implementing practices and processes to increase department efficiency, and performing other similar tasks.

Essential Functions:

• Manage a team tasked with the day-to-day administrative support of Loan Officers; oversee the input and maintenance of MyKey and database system data; the collection of loan applications, supporting documentation, and other paperwork; the analysis of customer credit/financial scenarios, etc.
• Monitor operational performance/metrics for the department to maximize productivity, efficiency, and compliance levels.
• Provide guidance, training, coaching, mentoring, recognition, and support to staff. Hire, discipline, and exit team members when necessary.
• Build and maintain solid working relationships with realtors with the goal of generating leads, increasing loan production, and providing exemplary customer service.
• Ensure client meetings are regularly set and efficiently held; ensure regular and appropriate status updates are provided to customers throughout loan cycle.
• Ensure the completeness, accuracy, timeliness and compliance of loan files.
• Efficiently manage the loan pipeline; assign workload among staff and manage work schedules in order to ensure optimal loan completion rates.
• Identify team training needs and provide training to staff in order to increase department knowledge and compliance.
• Provide recommendations for new and revised procedures to increase efficiencies and/or decrease errors.
• Cultivate and maintain a positive department culture that emphasizes teamwork, collaboration, and that openly shares information so that clients can be served as quickly and efficiently as possible.
• Respond to escalated issues that cannot be resolved by teammates; assist with complex or problematic loans, provide support on scenarios/pre-qualifications when needed, etc.
• Provide back up support as needed; may originate loan production when department’s volume increases, and/or attend closings in the absence of Loan Officer(s).
• Oversee achievement of standards, risk management, quality control, and adherence to policy and procedure.
• Provide data, reports, and status updates to Management as needed.
• Stay …