Product Systems Testing Consultant II

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers. 

Job Description

The Product Systems Testing Consultant II coordinates and participates in project reviews, revisions, production problem corrections, enhancements, and usability testing of any functionality required to administer policy sales and servicing while also working with the Business and Development teams. Provides expert business knowledge and technical support to successfully implement system changes in the comprehensive policy and agency management system to comply with filed programs for multiple states, companies, products and lines of business. Guides and oversees workflow of other analysts when needed.

Key Responsibilities

• Develops mastery of both internal and external E-Commerce applications including Comparative Raters.

• Acts in lead role to consult and coordinate with team to ensure testing is completed on target dates.

• Supports off-hour deliveries or periodic off-hours functional testing.

• Documents requirements and software defects and works with business users, business analysts, and developers for quality assurance.

• Provides support to other areas including researching additional factors for overall impact affecting a cost benefit analysis and other analytic or diagnostic services that support decision making.

• Determines impact of issues on the business units, develops alternative work processes until issues are resolved, works with developer to recreate problem and recommends solution.

• Builds a library of reusable testing tools for functional testing, database testing, regression testing, negative testing, error or bug retests and integration testing for product specific quality assurance.

• Prepares test plans and scenarios for usability testing, executes test scenarios, approves project implementation and verifies the production output upon implementation.

• Verifies the accuracy of new states and products, rate revisions, projects, and production problem corrections, to ensure a quality product.

• Works with the business group and developer to ensure a common, consistent product for all states, products and lines of business for internal and external system customers.

Education

• 4 year Bachelors Degree (Preferred).

Experience

• 2 or more years of experience (Preferred).

Supervisory Responsibilities

• This job does not have supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination …