Product Support Analyst

Who We AreInsurity’s vision is all about empowerment. Empowering insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical software. It’s also about empowering our team members through tools, training, teamwork, and professional development opportunities. To talk the talk, we must walk the walk. We are the largest cloud-based insurance software provider for the Property & Casualty market. In 2021, we were trusted by 15 of the top 25 P&C carriers – now, in 2024, we are trusted by 22 of the top 25 P&C carriers. That’s proof we walk the walk. While our product suites are some of the most compelling in the industry, it’s our team members who deliver the exceptional value and unrivaled industry expertise our customers appreciate from us. Our team tells us over and over; working at Insurity offers you the opportunity to collaborate with and learn from some of the most creative and knowledgeable minds in insurance technology. You’ll feel welcomed even before you start your first day with us through our award-winning onboarding program. Take the first step to joining our team by applying today and we look forward to seeing #UatInsurity.Insurity’s next Product Support AnalystAs a Product Support Analyst for our Specialty products, you will be on the front lines in supporting a world-class SaaS insurance platform. You will quickly learn the skills needed to help prioritize any type of issue, resolve basic issues yourself through configuration and work with many other groups at Insurity to get things done quickly for our clients. We are constantly looking to improve our processes and tools to better serve our clients. If you enjoy learning constantly and quickly solving client problems, this is the role for you. What Our Product Support Analyst Will Do

• Gain and maintain an extensive working knowledge of Insurity’s products, related technologies, and associated compliance requirements
• Provide technical guidance including analysis, reproduction, and general troubleshooting for issues received from customers, and effectively detail issues and solutions
• Analyze the customer’s business needs and recommend appropriate remediation actions
• Assist with identifying expected functional behavior of the software product to aid in defect detection
• Call out issues to appropriate resources per established procedures and ensure follow up to a resolution
• Collaborate with other internal and external teams regarding the solution of basic to sophisticated technical issues
• Develop, execute, and maintain SQL (or other) database scripts …