Product Solutions Manager (Must be in U.S.)

PolyAI automates customer service through voice. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents.

We have created custom voice agents for large enterprises in different industries, including banking, insurance, telecommunications and hospitality.

This is voice-enabled, AI-driven customer service that works in the real world, right now.

This role is suited to those who want to be accountable and influential. It is the Product Solution Manager’s job to ensure the success of our real projects, both by managing timelines, overseeing the quality of virtual assistants, and being the point of authority for the client. Day to day, you’ll be listening to real people interacting with our systems, making decisions on how to make them even better, and convincing the client they’re the right ones.

Compensation: $110,000-$120,000 + bonus + equity

Requirements

Your responsibility will involve:

• Being accountable for the delivery of transformative virtual assistants, their success at solving problems for our customers, and their conversion into long-term commercial commitments
• Be the primary point of contact from a delivery perspective, managing both the communication from the client, and to engineering
• Being the voice of the client, understanding their needs, sensitivities and values and rallying the rest of the PolyAI team around such needs
• Communicating successes to our customers by turning data analysis into compelling storytelling
• Empowering and pushing our dialogue designers, solutions architects and engineers to achieve the best possible voice experience that’s always tied to a strong business case
• Collaborating with the pre-sales and sales teams to determine the best solution for a business need

Minimum Requirements:

• Excellent communication skills, with strong storytelling and narrative abilities
• Ability to successfully deliver software projects in agile environments
• A painstaking attention to detail — we show our clients the very best we have to offer, and no less
• The ability to push back to stakeholders, including decision makers
• Strong customer obsession and focus on delivering value
• An appetite to continuously improve processes and ways of working

Preferred Requirements:

• Experience with automation, especially processes involving AI
• Knowledge of project management principles, and a product solutions manager's eye for prioritization
• Experience working as a delivery manager or in another client-facing capacity in a software company
• Experience with call centers / customer service, especially in the hospitality / banking …