Product Process and Systems Lead

The Role:

 The Product Process and Systems Lead (PPSL) supports the optimization and management of the product management processes, tools, and systems to enhance efficiency and collaboration of the Product Management team. This role is ideal for someone transitioning from Project or Program Management into Product Management, bringing strong cross-functional collaboration and project management skills. A critical function of this role is to support the intake of enhancement requests from internal and external stakeholders, ensuring systematic tracking, and clear communication of status updates back to stakeholders. The PPSL will support the implementation and continuous improvement of workflows, product management tools, and systems that support decision-making and execution throughout the product lifecycle. In this role, the PPSL will work closely with product managers, engineering, operations, and cross-functional stakeholders to ensure seamless adoption and utilization of product management processes and systems. The PPSL is responsible for identifying process gaps, executing workflow improvements, and ensuring product management operations align with business objectives. This role will actively support process enhancements by analyzing inefficiencies, implementing solutions, and coordinating cross-functional collaboration to drive operational excellence in product management.

 What you’ll do: 

Process Optimization & Governance: 

• Support the intake of enhancement requests from internal and external stakeholders, ensuring clear communication of status updates, and systematically tracking and reporting KPIs to optimize the enhancement request intake process. 
• Coordinate all product-related communication with internal and external stakeholders, ensuring clear and timely updates on Product changes, Roadmaps, and Release Plans; Facilitate regular announcements, including Roadmap and Release Plan reviews, across the organization and with key strategic accounts. 
• Support the effective execution of Beta Programs, Limited Releases, and Feature Adoption programs; Monitor and report on the progress of key deliverables within each New Product Development (NPD) stage, driving alignment and accountability across all NPD initiatives. 
• Help define, implement, and optimize product management workflows to enhance efficiency and standardization across the Product Management team. 
• Contribute to the refinement of the best practices and governance for product management processes, ensuring alignment with company goals and industry standards. 

Systems & Tools Management: 

• Assists in the maintenance and administration of Product Management tools, including road-mapping, backlog management, and product analytics platforms. 
• Ensure product teams are equipped with the right systems and tools to facilitate effective planning, prioritization, and execution. 
• Provides guidance in the evaluation and implementation of new tools and technologies to enhance product operations and decision-making. 
• Standardize reporting processes to improve visibility into performance. 
• Automate or streamline manual processes where feasible. 

 Who you are:

• Bachelor’s degree in Business, Engineering, Information Systems, or a related field. 
• 1-4 years of experience in Project or Program Management, with a strong process-oriented mindset. 
• Understanding of enterprise software development and product lifecycle processes. 
• Experience working cross-functionally with Product, Engineering, Sales/Marketing, and Operations in a SaaS, automation, healthcare tech, or enterprise software industry. 
• Proven experience working with product management tools such as Aha!, Azure DevOps, Jira, or similar platforms. 
• Excellent communication and stakeholder management skills, with the ability to drive alignment across cross-functional teams. 
• Flexibility to travel up to 10%. 

 Even better if you have:

• Experience in process improvement methodologies (e.g., Lean, Six Sigma, Agile).
• Familiarity with enterprise software development processes and workflows.
• Experience working in a fast-paced, high-growth technology environment.
• Knowledge of product lifecycle management systems and best practices.

 Applicants must be authorized to work for ANY employer in the U.S. Employer will not sponsor applicants for work visas.

 Compensation:

 The estimated base annual salary range for this position is $82,465.30 to $111,570.70, though a candidate’s base annual salary shall be determined on a range of factors, including, but not limited to, qualifications and experience. This position may additionally be eligible for an annual discretionary bonus.  

 What are the perks?

• Generous time off policy that allows you to put your family first
• Opportunity to work on the cutting edge of pharmacy automation in a high growth tech company
• Competitive benefits, salary, and talent development opportunities
• Commitment to professional development and working for a company where your voice is heard

More about iA:

 iA® (Innovation Associates®) is a pharmacy fulfillment company that provides an integrated platform of capabilities to support Centralized and Community Pharmacy Fulfillment Solutions. With over 30 years of experience in the pharmacy fulfillment business, we have developed and implemented a suite of automation and software solutions that help deliver quick and sustainable business results. Our integrated Pharmacy Fulfillment Platform enables scalable solutions that helps run the prescription fulfillment process from prescription acceptance to delivery, supporting dynamic design flexibility to service pharmacies in a variety of volumes and settings. Our solutions improve workflow, and increase efficiency, while enabling more time for pharmacists to focus on their patients. iA works with pharmacy providers in the Commercial, Health Systems, Government, and Mail Order/eCommerce markets. iA can help customers transform their pharmacy. For more information, visit iARx.com.        

 Our Mission: We partner with providers to transform pharmacy through our leading-edge software enabled fulfillment technology and partners to deepen the patient-pharmacist relationship, enhancing patient safety and choice while increasing operational efficiency. iA empowers pharmacists to focus on patient care. iA can run the prescription fulfillment process from start to finish, helping pharmacies manage fulfillment and inventory to help lower costs, improve efficiency, increase safety, and provide comprehensive Rx tracking and real-time support.

Our Products:

• Software
• Modular Hardware
• Sophisticated Counting and Collation Devices

Our Core Values:

• Solutions Driven
• Customer Centric
• Championing Diversity
• Empowering Ownership
• Trust Daringly

To learn more about iA’s product, people and culture visit us at iARx.com OR check us out on LinkedIn, Facebook, or YouTube! 
 

iA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.