Product Owner - P&C Insurance (Remote)

Crum & Forster Company Overview

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A" (Excellent) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2024 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization.  For more information about Crum & Forster, please visit our website: www.cfins.com.

Job Description

Crum & Forster is seeking an experienced product owner to join their Executive Lines team.  This individual will help define and manage product backlogs while collaborating with prospective users and development teams in support of building systems solutions for professional liability, management liability, Cyber and Technology E&O products.

What you will do:

Be the primary point of contact at all stages of the development cycle:

• Work with underwriting to define functional requirements and prioritize business needs in relation to project initiatives and timelines.
• Document product requirements in the form of well-defined User Stories and actionable Acceptance Criteria.
• Organize and maintain the product backlog, being accountable for its contents, prioritization and planning.
• Work in conjunction with Product Business Analysts to complete User Acceptance Testing of tickets prior to deployments.
• Be an active participant in Agile ceremony meetings (stand up, refinement, prioritization, sprint planning) for assigned projects.
• Act as a point of support for end users, removing roadblocks and partnering with technical teams to resolve bugs.

Facilitate collaborative interaction with cross functional teams and end users:

• Communicate expected value to users by iteration (sprint, monthly, quarterly) with a focus on increasing end user satisfaction.
• Provide documentation, training materials, product demonstrations and training to end users for all modified and new systems, as needed.
• Work with technical development teams to proactively conceptualize innovative automated responses to challenges faced by insurance underwriters.
• Serve as subject matter expert with internal customers, facilitating planning, development and implementation of integrated system solutions.
• Cultivate working knowledge of companion automated systems to foster additional automation opportunities.
• Assist with creation and distribution of regular metrics reports, inclusive of data generated from Duck Creek, booking and claims systems, Submission, Snowflake, Underwriting Workbench, Tableau, JIRA and other automated tools.

What you will bring to C&F:

• Has 3+ years of experience in a related role in the property & casualty insurance industry, preferably in Executive lines.
• Has experience in overseeing the design, development, and implementation of software solutions or systems in support of underwriting, financial or claims application systems.
• Experience working in insurance industry, and ideally familiar with Executive lines preferred (Professional Liability, Management Liability and eRisk)
• Working knowledge of Scrum and Agile Software Development Methodology and JIRA/Confluence.
• Is familiar with regulatory compliance as it relates to insurance and corresponding potential impacts on product development.
• Can successfully juggle competing priorities at the same time.
• Has ability to conduct research into systems issues and products as required.
• Has a keen eye for detail and can spot opportunities for requirement reuse and optimization across products.
• Feels comfortable evaluating feedback and making timely decisions, sometimes with imperfect information.
• Will act as a stakeholder advocate, championing the client experience.
• Can communicate ideas in both technical and user-friendly language.
• Demonstrates the ability to bring a project to conclusion on time while acknowledging insurance is an environment of ongoing change. 
  • Strong organizational and analytical skills
  • High degree of accuracy and attention to detail
  • Has excellent listening and communication skills, both verbal and written.
  • Proficient in Microsoft Office Suite
  • Ability to work independently with moderate supervision
  • Ability to thrive in a fast paced, deadline driven environment
  • Working knowledge of product development architecture
  • Proficiency in the use of analytic tools
  • Ability to work with large teams
  • Understanding of design quality standards

#LI-MS

#LI-REMOTE

What C&F will bring to you

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community

At C&F you will BELONG

If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know

For California Residents Only:  Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/  for more information.

Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws.  Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $87,000 to a maximum of $127,600. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.