Product Owner, Integration

Our Story:
Crisis Prevention Institute Inc. is the worldwide leader in evidence-based de-escalation and crisis prevention training, and dementia care services. Since 1980, we’ve helped train more than 15 million people within service-oriented industries including education, healthcare, behavioral health, long-term care, human services, security, corrections, corporate, and retail.

At CPI, we are dedicated to changing behaviors and reducing conflict for the Care, Welfare, Safety, and SecuritySM of everyone. We believe in the power of empathy, compassion, and meaningful connections. We believe personal safety and security are the antidotes to fear and anxiety. It’s a philosophy that is central to everything we do, and traces back to our beginning. It is what defines and differentiates us, and informs our core beliefs.

The Role:

The Product Owner (PO), Integration will work with the scrum team to create, maintain, and optimize essential software to provide exceptional user experiences. The PO is responsible for collaborating with peers, stakeholders, and leadership teams to maximize value by carefully selecting and prioritizing work that aligns with business initiatives. This role will have autonomy and decision-making responsibilities to support and build a modern and globally scalable platform to support best-in-class customer experiences.

The PO will specialize in integration and oversee the development and enhancement of our integration software platforms. This role will work closely with cross-functional teams to ensure seamless connectivity between core systems and drive the modernization and optimization of our integration solutions.

What You Get To Do Everyday:

• Oversee the design of integration solutions, ensuring they are efficient.
• Maintain comprehensive documentation of integration processes and data flows.
• Prioritize and manage backlog and implementations, ensuring product execution meets strategy and requirements, and refine features into product backlog items (PBI).
• Create and update objectives and key results (OKRs) for product initiatives to drive direction and report on outcomes.
• Partner with other product owners and software engineering leaders to achieve product success and meet key performance indicators (KPIs).
• Recommend and implement processes and tools that create simple, consistent, reusable, efficient, and flexible options for the customer.
• Distill customer and stakeholder needs and wants into a clear set of user stories and acceptance criteria for software development.
• Advocate on behalf of the customer and business to the development team.
• Make decisions about incremental value-add and iterative development within the application using data-driven research.
• Document integration interfaces, data flows, integration technologies (e.g., APIs, ESB, microservices), and middleware platforms.
• Lead and advocate for agile and scrum-based software development frameworks.
• Facilitate scrum ceremonies and fact-finding initiatives.
• Implement processes and tools that create simple, consistent, reusable, efficient, and flexible options for the customer.
• Collaborate with stakeholders on a regular cadence.
• Present and perform continuous risk and mitigation scenarios.
• Perform other position-related duties as assigned.

You Need to Have:

• Bachelor’s degree or equivalent work experience
• Three years or more of work experience as a product manager, product owner, business analyst, software engineer, quality assurance analyst, or consultant in integration systems
• Ability to manage and order a backlog
• Ability to create discernable sprint goals to drive direction for teams
• Ability to summarize and use data to tell stories and drive decisions
• Ability to multitask, prioritize and organize efficiently
• Strong attention to detail
• Accountability for work produced
• Positive attitude, high-energy
• Well-developed interpersonal skills

We'd Love to See:

• Agile certification(s)
• Certified Scrum Master
• Certified Product Owner

What We Offer:

• $100,000 - $110,000 annual salary
• Annual company performance bonus
• Comprehensive benefits package
• 401k
• PTO
• Health & Wellness Days
• Paid Volunteer Time Off
• Continuing education and training
• Hybrid work schedule

Crisis Prevention Institute is an Equal Opportunity Employer that does not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, diversity of thoughts and beliefs, creed, sex, sexual orientation, gender, gender identity, or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state, or local law. The Company will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.