Product Owner II - NBS

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

 

As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.

Create a collaborative and transparent environment that helps deliver business value in a quick and iterative fashion. Collaboration, relationship-building, communication and leadership are key aspects of the Product Owner II role.

As part of the Cross Market Product team, you will support our products and services that allows for serving Higher-Ed, K-12, FinTech and many other existing and new markets.

The Product Owner for this role will be supporting our Payment Processing applications, providing payment options for multiple in-house products. You will work with our Compliance and Risk, Security, Development, and Design teams along with other product teams that utilize Payment Processing.

You will be responsible for coordinating product development, release planning, and managing the overall successful delivery of new and existing products. The ultimate purpose of the Product Owner is to understand the Stakeholder needs, prioritize those needs based on business value and communicate those to the Technology Delivery Team so they can continuously improve the product.

Focus in this position should be to continue to develop skills and mentor/train other Product Owners.

Lincoln Nebraska Candidates- This position offers a hybrid work option. Nelnet values flexibility and understands the importance of work-life integration. Our hybrid work environment allows associates to work remotely for part of the week, while also fostering collaboration and team connection through in-office presence three days per week.

JOB RESPONSIBILITIES:

1.    Works very closely with agile development teams to create use cases, requirements, and estimations in support of company objectives.
2.    Involved in documenting release notes and managing the analytics behind the customer’s journey through our products.
3.    Spends a significant amount of time validating UX mocks and early-stage simulations with clients.
4.    Works with development teams to ensure solutions meet market expectations.
5.    Works with sales, technical sales, marketing and product manager to provide content for sales, user training and documentation tools.
6.    Ensures client documentation is updated and effective including release notes and roadmaps.
7.    Launches new products with assistance from the Product Manager.
8.    Works with clients directly and manages a client feedback tool to ensure voice of the customer is heard and felt in each product.
9.    Studies and reports on product analytics.
10.    Resource for onboarding new team members.

11. Confidence presenting and tailoring messaging to a variety of audiences, including senior leadership

EDUCATION: 
1.    Bachelor’s degree or equivalent experience.

EXPERIENCE: 
1.    2+ years related experience or existing product knowledge.

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
1.    Ability to prioritize and manage multiple concurrent projects.
2.    Flexibility to adapt quickly to new requirements, situations, programs, and services.
3.    Strong customer focus.
4.    Ability to be a team player.
5.    Good time management and organizational skills.
6.    Strong written and oral communication skills.
7.    Strong problem solving skills.
8.    Demonstrated respect, collaboration, and pride in ownership.
9.    Ability to adapt to change.
10.    Focus on delivering value.
11. Experience as an Agile Product Owner is preferred
12. Prior experience working with IT development teams
13. Travel as needed (10% or less)

Pay range for this role is $75,000-$90,000 annually, depending on experience.

#LI-CW1

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.  

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net.

Nelnet is a Drug Free and Tobacco Free Workplace.

Apply