Product Owner-CCaaS

Perficient has a need for an experienced Product Owner with Contact Center experience; Twilio and Contact Center experience is a must. 

The Product Owner is a crucial role on an application development team helping to transform a high-level vision into detailed functional requirements, create product user stories, and accept the completed deliver within a given iteration. That person is the primary contact responsible for ensuring the development team works on the tasks intended to address specific product scope and capabilities. The ideal candidate will have past or current Scrum Master responsibilities and experience with CCaaS; Must have Twilio experience. Experience with other CCaaS platforms such as Amazon connect would be a plus.

This is a remote position, must live in the United States. 

Challenge yourself to do more. Join Perficient as a Product Owner and leverage your existing skills while learning new skills. 

Duties and Responsibilities

• Contribute as a core member of the product squad or scrum team to convey functional requirements, create/groom user stories, prioritize the product backlog, and engage in testing efforts.
• Partner with stakeholders, clients, and product managers to understand the requirements, capabilities, and user experience.
• Ensure engagement and ongoing involvement from the cross functional team (Sales, TechOps, Customer Success, Marketing, etc.) to provide a continuous feedback loop into the product development process.
• Collaborate with stakeholders, clients, and product managers to align product roadmaps against known dependencies.
• Define, prioritize, and own the product backlog to reflect the solution scope, vision, and roadmap.
• Conduct the final user acceptance testing and sign-off of a given user story upon completion of development of requirements.
• Participate in daily development team standups and iteration sprint planning sessions to represent the product requirements and respond to any questions regarding the feature set.
• Participate in weekly scrum meetings.
• Organize and facilitate presentations to business stakeholders for product demos.

Technical Skills

• Working knowledge of product backlog tools such as Rally and Jira
• Twilio
• Working knowledge of collaboration suites including Confluence and SharePoint
• Ability to translate high-level business objectives into detailed functional requirements
• Familiarity with UX knowledge and principles is beneficial

These are the minimum qualifications required for someone to be considered for this position.

Qualifications include:

• Education – Associates Degree (Bachelor’s Degree preferred)
• 5+ years of working experience in like field
• Twilio and Contact Center experience is required
• Strong communication skills
• Detailed oriented
• Experience in agile and scrum development organizations
• Certification – Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO) preferred

The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $64,974.00 to $149,880.00. Please note that the salary range posted reflects the base salary only and does not include benefits or any potential equity or variable bonus programs. Information regarding the benefits available for this position are in our benefits overview. 

WHO WE ARE

Perficient is a leading global digital consultancy. We imagine, create, engineer, and run digital transformation solutions that help our clients exceed customers’ expectations, outpace competition, and grow their business. With unparalleled strategy, creative, and technology capabilities, our colleagues bring big thinking and innovative ideas, along with a practical approach to help our clients – the world’s largest enterprises and biggest brands succeed.

 

WHAT WE BELIEVE

At Perficient, we promise to challenge, champion, and celebrate our people. You will experience a unique and collaborative culture that values every voice. Join our team, and you’ll become part of something truly special.

 

We believe in developing a workforce that is as diverse and inclusive as the clients we work with. We’re committed to actively listening, learning, and acting to further advance our organization, our communities, and our future leaders… and we’re not done yet.

 

Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.

Applications will be accepted until the position is filled or the posting is removed

Disability Accommodations:

Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.

 

Disclaimer:  The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification.  Management retains the discretion to add or change the duties of the position at any time. 

 

 

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Perficient is always looking for the best and brightest talent and we need you! We’re a quickly growing, global digital consulting leader, and we’re transforming the world’s largest enterprises and biggest brands. You’ll work with the latest technologies, expand your skills, experience work-life balance, and become a part of our global community of talented, diverse, and knowledgeable colleagues. Apply