Product Operations Specialist

Challenges You Will SolveAs the Product Operations Specialist at Red Canary, you are chartered with driving the product lifecycle to achieve desired customer and business outcomes, with a primary focus on data enablement. This is an exciting opportunity to lay the foundation for better customer-oriented decision making through scaled processes, standardized reporting and data storytelling.

What You'll Do

• Evaluate and improve overall SDLC 
• Manage internal Engineering and Product tools/tech stack and research, recommend, procure and manage new tools to fill existing gaps 
• Analyze product performance data and operational metrics to identify trends, areas for improvement, and potential risks.
• Prepare and present reports on software development metrics, product operations metrics, progress, and outcomes to senior management.
• Serve as the primary point of contact for data & metrics internally, facilitating communication with various departments to provide full picture of data 
• Prepare and present analytics via reports and dashboards. This includes providing data for existing rhythms like, monthly product & operations reviews,  QBRs, Roadmap Reviews and Board meetings. 
• Support various processes and programs within the product department that are adjacent to the focus areas above. 

What You'll Bring

• 5 years of experience in similar roles
• Bachelor’s degree in relevant field 
• Deep experience with Jira, Zendesk, Asana
• Experience with Google Suite and Slack 
• Strong analytical and problem-solving skills, with the ability to make informed decisions with limited information.
• You are an exceptional communicator in both written and verbal interactions; clear, concise, and courageous in giving tough yet supportive feedback when needed to leaders at all levels.
• Ability to adapt in a growing, changing environment 
• High propensity for learning 

Compensation: $99,249 - $114,000 + bonus and equityApplication Deadline: August 30, 2024
Benefit Highlights:- 100% Paid Premiums:  Red Canary offers a 100% paid plan option for medical, dental and vision for you and your dependents. No waiting period.- Health & Wellness - Access to mental health services, Employee Assistance Program and additional programs to incentivize healthy habits.  - Fertility Benefits: All new hires are eligible for benefits as of their first day.- Flexible Time Off: Take the time you need to recharge including vacation, sick, bereavement, jury duty, and holidays. - Paid Parental Leave- Full base pay to bond/care for your new child.- Pre-Tax Plans - Red Canary offers a variety of plans to fit you and your dependent specific needs including FSA, HRA and HSA, with employer funding to offset out of pocket health care expenses. - Flexible Work Environment- With 60% remote workforce, Canaries can work virtually from almost anywhere in the US. Apply