Product Operations Lead

Founded by Arianna Huffington in 2016, Thrive Global is a leading behavior change technology company with the mission to improve productivity and health outcomes – one Microstep at a time. Thrive helps individuals and organizations improve well-being, performance and mental resilience with its AI-powered behavior change technology platform. Thrive’s Microsteps – small, science-backed steps to improve health and productivity – have been adopted by employees at more than 200 organizations in over 160 countries, from frontline and call center workers to executives at multinational companies. For more information, visit www.thriveglobal.com.

As our Product Operations Lead, you’ll bring operational excellence, clarity, and structure to our Product team here at Thrive. Reporting directly to the Chief Product Officer, you’ll be a strategic thought partner to our CPO, drive process optimization, translate customer feedback into actionable strategies, and build enterprise-grade release management frameworks. As a key driver of our team’s growth and scalability, this role is essential to ensuring that we deliver high-quality, impactful products that better health and productivity outcomes for our users.

If you’re not sure that you’re 100% qualified, but this sounds like a role you would Thrive in – we want you to apply! We believe skills are transferable and passion for our mission goes a long way.

How You'll Contribute:

• Develop, implement, and continuously improve product management processes and tools to enhance efficiency, consistency, and output across the organization
• Create a system to capture, analyze, and translate customer and user feedback into actionable insights and a customer-centric product roadmap
• Design and manage release management frameworks to ensure seamless product launches and communication for Enterprise customers
• Serve as a thought partner to our Chief Product Officer, helping to shape and execute product vision and strategy
• Foster collaboration across product, engineering, design, and customer success teams to ensure alignment and execution excellence
• Coach and mentor product team on best practices, providing team tools and frameworks to successfully deliver 
• Establish baseline metrics and reporting frameworks to monitor success of product management team and inform strategic decision-making

Must Haves:

• 7-10 years of experience in product operations, program management, or a related field, preferably in a high-growth technology company
• Demonstrated experience in building release management frameworks for enterprise-grade software products
• Strong track record of streamlining processes and implementing tools to drive efficiency and clarity within product teams
• Proficiency in leveraging data to drive product decisions
• Deep understanding of customer feedback systems and experience in translating insights into actionable strategies
• Ability to think strategically and execute tactically
• Exceptional communication and interpersonal skills, with the ability to influence others and collaborate across teams and leadership

What We Offer:

• Being part of a mission-driven company that’s truly making a difference in the lives of people around the world
• Ability to develop within the company and shape our growth strategy
• A human-centric culture with a range of wellness perks and benefits
• A competitive compensation package
• Medical, dental and vision coverage + 401k program with company match
• Generous paid time-off programs

Compensation for this role depends on level, and will likely fall in the $91,000-175,000 range. We provide a competitive mix of salary, performance bonus, and equity

Thrive is deeply committed to creating a safe and welcoming work environment free of discrimination and harassment so that all employees can bring their whole selves to work.

Thrive is proud to ensure equal employment opportunity (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, gender identity, gender expression, sexual orientation, age, marital status, family or parental status, veteran status, or any other characteristic protected by applicable federal, state or local law.

Thrive is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please inform Thrive’s Recruiting team if you need any assistance completing any forms or to otherwise participate in the application process.