Product Operations Associate

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Sitting on our Product Operations team, within our PMO function, the Associate Product Manager will work closely with our stakeholders across the business and product teams to intake and route product requests. This is a full time position that is fully remote. 

What you’ll be doing: 

• Triage incoming product requests: from customers, stakeholders, and internal teams
• Route requests: to the appropriate product team or stakeholder for further action, ensuring clarity and alignment with current product goals
• Prioritize requests: Work with senior leadership product managers to prioritize requests based on impact and roadmaps
• Maintain request log: including incoming requests, their status, and relevant follow-ups to ensure transparency and accountability, and partner with Product Enablement to ensure requests are accurately added to the roadmap when appropriate 
• Facilitate communication: Act as a liaison between stakeholders and product teams to ensure clear communication and expectations around requests
• Data and reporting: Provide regular reports on request volumes, response times, and key metrics, and request trends to help improve the triage and routing process.
• Process improvement: Identify areas for …