Product & Operational Change Manager

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our team about what it's like working at Monzo ✨

📍London OR UK remote | 💰 £48,000 - £70,000 + Benefits | Hear from the team ✨ 

🚀We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives because Money never felt like Monzo ❤️

⭐Our Ops Change team

The Ops Change Team’s mission is to ensure we are prepared for all high impact changes which impact multiple Customer Operations (COps) services. As Monzo expands product lines and geographies, and embarks on high visibility marketing campaigns and scales our operational tools to meet these needs, Ops Changes Managers will coordinate across COps domains to ensure we’re prepared for these changes. 

🔑You’ll play a key role by…

• Partnering with new product teams to design the product and necessary COps services in line with our COps Servicing design principles
• Creating and co-ordinating COps readiness plans covering each impacted COps domain, working closely with Ops Analysts to ensure they can successfully embed required change into their areas
• Where no process owners exist, designing and embedding required COps processes/workflows, before agreeing long term ownership with COps Senior Managers
• Monitoring success metrics of launches and adapting COps designs in response, before handover to BAU delivery team
• Partnering with Ops Product teams to design and roll out changes to our Ops Engine which impact multiple COps domains
• Understanding needs of each COps domain, in order to contribute to design
• Co-ordinating appropriate roll out and communication plans to each COps domain
• Creating an effective feedback loop from COps to our product teams
• Supporting on COps readiness plans for large marketing campaigns and incidents

🤩We’d …