Product Manager, Workforce Solutions

Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click “Apply to Job” online on this web page.Product Manager, Workforce Solutions Responsibilities

• Develop and automate forecasts at various levels for multiple markets and staff groups that will help inform an ever-changing operational model.
• Work with cross-functional partners on a global basis to understand and incorporate product and business initiatives into forecasts and provides subject matter expertise for scaling internal tooling solutions.
• Converts billable hours into productive hour requirements for each vendor by taking content moderation workload arrival pattern data and applying forecasting models.
• Generate standard or custom reports summarizing business, financial, or economic data for review by executives, managers, clients, and other stakeholders.
• Maintain library of model documents, templates, or other reusable knowledge assets.
• Create business intelligence tools or systems, including design of related databases, spreadsheets, or outputs.
• Manage timely flow of business intelligence information to users.
• Analyze competitive market strategies through analysis of related product, market, or share trends.
• Maintain and update business intelligence tools, databases, dashboards, systems, or methods.
• Identify and monitor current and potential customers, using business intelligence tools.
• Disseminate information regarding tools, reports, or metadata enhancements.
• Provide technical support for existing reports, dashboards, or internal workforce management tools.
• Identify and analyze industry or geographic trends with business strategy implications.
• Communicate with customers, competitors, suppliers, professional organizations, or others to stay abreast of industry or business trends.
• Create and review technical design documentation to ensure the accurate development of reporting solutions.
• Analyze technology trends to identify markets for future product development or to improve sales of existing products.
• Conduct or coordinate tests to ensure that intelligence and tooling capabilities are consistent with defined needs.
• Telecommuting is permitted.

Minimum Qualifications

• Employer will accept a Bachelor’s degree (or foreign degree equivalent) in Sociology, Public Policy, Legal, Communication, or related field, and five (5) years of progressive, post-baccalaureate work experience in the job offered or in a workforce planning/management-related occupation.
• Experience must include 2 years of experience in the following:
• 1. Developing and maintaining forecasts, resolving workforce inquiries, and providing operational insights
• 2. Using Automatic Work Delivery to automatically deploy jobs, provide guidance to market operations, and provide insights on queues
• 3. Data analysis and visualization
• 4. Program management
• 5. Workforce Management with a Third Party Vendor
• 6. Forecast development and implementation
• 7. Workforce management and contact center tooling.

For those who live in or expect to work from California if hired for this position, please click here for additional information. LocationsAbout Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
$173,460/year to $204,930/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

Equal Employment Opportunity and Affirmative Action Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com. Apply