Product Manager

We are looking for a strategic and customer-focused Product Manager to drive the development and execution of digital products that enhance the guest experience inside and outside the restaurant. This role plays a pivotal part in shaping our Digital Strategy, managing key product roadmaps, and optimizing our loyalty platform. The ideal candidate is passionate about user experience, data-driven decision-making, and cross-functional collaboration to deliver impactful solutions for both our customers and internal teams.

Essential Functions

• Drive day-to-day development, maintenance, and enhancements of our products

• Define and evolve the product roadmap in alignment with business goals, customer insights, and competitive analysis

• Product expert of all digital product/solution attributes, technologies, and performance within scope of applicable products.

• Serve as an intermediary between business requirements and engineering, advocating for the product internally

• Analyze market research, user feedback, data, and competitive landscape to identify new product opportunities and enhancements

• Report roadblocks across teams to meet quality standards, project deadlines, and business objectives

• Proactively identify issues and work with internal and external partners to understand options and execute solutions

• Balance multiple priorities simultaneously and flex between strategic thinking and tactical execution

• Evaluate and prioritize incoming product requests from stakeholders across the organization, balancing business needs with technical feasibility

• Partner closely with 3rd party vendors ensuring alignment on roadmap and feature development

• Understand user needs and work across departments to bring the product to life

• Prioritize the backlog, clearly expressing the backlog items, ordering the items to best achieve goals and optimize the value of the work the team performs

• Facilitate and actively participate in sprint activities

• Serve as the product “go-to” resource for other teams

• Represent your team in communication with marketing, engineering, and product leadership.

• Organize and facilitate user acceptance testing

• Responsible for presenting the vision and overarching product roadmap to support business goals in appropriate meeting settings

• Respond to inquiries to support the organization to meet market/customer requests

Other Functions

Other duties as assigned by Supervisor

Qualifications & Competencies

• Minimum 2 years experience building digital, CRM and/or ERP products; Salesforce Service Cloud and Marketing Cloud

• Experience working directly with restaurant technology in a B2B or B2C capacity required

• Experience with and/or implementing loyalty platforms such as Aloha Loyalty, NCR, Toast, Punchh or other comparable programs a plus

• Experience working on native app and web development a plus

• Experience working with a customer data platform preferred

• Knowledge of product development best practices required

• Experience implementing product features with a quick turnaround required

• Proven track record of shipping exceptional products within a projected timeline required

• Excellent interpersonal, business communication and writing skills

• Able to work independently, coordinate multiple priorities and thrive in a fast-paced environment

• Able to learn and navigate both functional and technical elements of our technologies

• Experience integrating 3rd party applications with Salesforce, or comparable CRMs required

• Experience in analytics and A/B testing platforms required

• Experience writing technical user stories for development teams required

• Advanced knowledge of agile development methodologies required

• Experience working with Agile planning tools (i.e., Jira, Confluence, Asana) required

​Benefits:

• Eligible for an annual bonus

• Flexible paid time off and holidays

• Health, vision, dental, life insurance plans, and discounts

• 401(k) savings plan plus a company match with immediate vesting

• Eligible to participate in the employee stock purchase plan after 1 year of continuous employment

• Discounts on Red Robin food

Red Robin is an Equal Opportunity & E-Verify Employer