Product Manager

Overview

National Debt Relief is seeking a highly motivated, analytical, and results-oriented Product Manager to join our Client Success & Experience group. The ideal candidate would have excellent communication skills to seamlessly drive & manage stakeholder relationships, bring experience building technology and working with a development team, and feel confident leveraging both qualitive & quantitative data to prioritize and measure impact. This role would be responsible for executing on a portion of the Client Success & Experience roadmap, working with the development team to define & deliver against requirements, working with the business to bring these features to market, and contributing to defining the team’s roadmap. Overall, the individual must be motivated to deliver an exceptional NDR program experience to our clients.

Responsibilities

Business Expertise & Product Strategy:• Develop a deep understanding of NDR customer journeys, identifying key touchpoints and processes from enrollment to graduation. • Leverage this understanding to deliver technology solutions that optimize business processes and enhance the customer experience.• Contribute to the product vision and strategy based on customer needs, market trends, and business goals.• Align product development with business objectives, ensuring that features are prioritized based on impact and feasibility.Business Partnership & Process Improvement:• Collaborate with business stakeholders to analyze current workflows and identify opportunities for improvement.• Incorporate these insights into the product roadmap and feature development to drive business value.• Foster strong relationships with business stakeholders to gather requirements and align product priorities with business needs, compliance, and financial goals.• Communicate new feature developments and product enhancements to internal stakeholders, coordinating training and demos where needed.Product Development & Execution:• Execute against product roadmaps that reflect the product strategy and customer needs, ensuring features are delivered on time and within scope.• Collaborate with engineering, design, and QA teams to deliver detailed product requirements, user stories, and specifications.• Ensure all features are aligned with NDR system architecture, providing models and documentation as a foundation for code development.• Maintain comprehensive documentation on product features, workflows, and technical requirements, ensuring they are easily accessible to the team.• Track and assess the performance of newly released features, ensuring that they meet the defined success criteria and provide value to the business and clients. • Be prepared to maintain a forward-thinking mindset to drive continuous product and process improvements, aligning with both customer and business objectives.

Qualifications

Required: • Bachelors’ degree required. • 2 total years …