Product Manager - Perimeter

Job Summary:

THE TEAM

Ticketmaster is the global event ticketing leader and one of the world’s top five eCommerce sites, with over 26 million monthly unique visitors. The Global Product team at Ticketmaster is responsible for fan-facing experience across all Ticketmaster properties across the globe. This team is the online and mobile face of the business and the technology behind it - which enables fans to discover and buy the music, sports, arts and theatre tickets they just can’t miss. 

The Abuse Prevention team is dedicated to protecting our customers from malicious activities, maintaining platform integrity, and ensuring a safe, equitable ticket-buying experience. We analyze potential threats, build robust defenses against abusive automated traffic, and collaborate closely with engineering, data, and security teams to develop cutting-edge solutions.

THE JOB 

Perimeter Protection Product Manager, you will lead the vision, strategy, and roadmap to protect Ticketmaster’s platforms and users from automated abuse at Ticketmaster's edge. You’ll partner closely with engineering, data science, security, and other cross-functional teams to craft innovative solutions that detect, investigate, and disrupt malicious scraping activities. Your ultimate goal is to uphold user trust, safeguard sensitive data, and ensure that genuine fans can access our platform without interference from bad actors.

CORE FOCUS

Product Strategy & Vision

• Define and drive the product vision for Anti-Scraping and Perimeter Defense capabilities, ensuring alignment with Ticketmaster’s overall business objectives and platform security goals.

• Conduct market research, analyze industry trends, and benchmark competing solutions to identify new opportunities to strengthen our defenses.

Roadmap & Prioritization

• Develop and maintain the product roadmap in partnership with engineering and security stakeholders.

• Manage trade-offs between customer experience, business requirements, and technical feasibility to prioritize product features that have the highest impact on reducing automated abuse.

Cross-Functional Collaboration

• Collaborate with engineering, data, security, legal, and external vendors to ensure seamless product implementation and compliance with relevant policies and regulations.

• Serve as the primary liaison between business stakeholders, internal teams, and third-party partners, communicating product updates and progress.

Investigation & Analysis

• Work with data science and investigative analysts to identify, analyze, and quantify the impact of automated abuse.

• Develop and refine processes to proactively detect and mitigate suspicious activities in real-time, leveraging internal data as well as open-source intelligence (OSINT).

Product Execution

• Guide cross-functional teams through all phases of the product lifecycle—from discovery and design through development, launch, and iteration.

• Create detailed product requirements, user stories, and …