Product Manager- Payment Processing

The team working on the Payment Processing product line is the cornerstone of NMI, enabling businesses to securely accept in-person and online payments while ensuring a consistent customer experience across all methods of acceptance. This team maintains a scalable, reliable, accurate and compliant transaction gateway that processes more than $200billion in payments through the platform each year across 150+ processors, 3k partners and 300k merchants around the world.  

Our global team of payment industry leaders build solutions that allow merchants to take any payment in any location; from retail point of sale terminals, eCommerce web sites, in-App, pay by card or bank, digital wallets and even automated toll and unattended environments. Our team is tasked by our clients and partners to remain ahead of the curve on the future of payments so that their merchants can deliver the easiest possible consumer experience.

As the Payment Processing Product Manager you will lead the product roadmap responsible for world class products and experiences that help our ISO, Fintech and software platform partners process more payment volume for their merchants.  

In this role, you will:  

• Drive the processing team towards clear and measurable outcomes 
• Lead strategy definition surrounding payment acceptance devices and mobile payments
• Deeply understand the needs of our global customers, their merchants and end-users, competitors and the market 
• Provide cross functional teams context, empathy and rationale behind customer needs. From “customer wants a feature” to “they want to solve a problem that helps with …”
• Build a customer feedback loop (qualitative, quantitative, experiments, A/B testing, partner advisory board, etc) 
• Translate ideas into business cases justifying the opportunity and ROI to get the rest of the org excited and supportive of your strategy 
• Own the roadmap for 3 scrum teams in the US and UK working to deliver an incredible payment processing experience for our global ISO and ISV customers
• Lead annual and quarterly planning for your products to ensure your strategy has stakeholder consensus and is iteratively and transparently delivered 
• Work with product owners and engineering teams to decompose product vision into iterative milestones, portfolio epics and user stories that the team can digest and deliver 
• Manage user acceptance testing internally and with customers when launching a new product or feature, and monitor KPI’s post launch to manage engagement and adoption  
• Speak at conferences, …