Product Manager, Order

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular.
As a Product Manager at Olo, you’ll be on a mission to help our restaurant brands efficiently grow their digital business. In this role, you’ll develop, own, and execute the roadmap for a high-impact product suite in partnership with our customers, Engineers, Designers, and cross-functional stakeholders. You’ll ensure that we solve the right customer problems at the right time in ways that our customers love and that drive our business forward. Your relentless focus on measuring impact will ensure that we continuously deliver value to our customers while expanding our position as the best-in-breed provider in our space.
You can work remotely from anywhere in the U.S. or at Olo's headquarters in NYC.

What You'll Do

• Establish and maintain a deep understanding of your product, customers, user personas, and their respective pain points to drive product development.
• Independently develop and refresh the long-term vision and strategy for your product, ensuring alignment with leadership on strategic objectives and economic viability.
• Build and maintain an outcome-focused product roadmap leveraging customer insights, data analysis, business objectives, stakeholder input, and market research.
• Proactively seek opportunities to improve business processes, product development methodologies, and team workflows, demonstrating initiative and commitment to continuous improvement.
• Lead the discovery and implementation of innovative solutions to customer challenges through ideation, prototype development, testing (user and A/B), and analysis.
• Frequently leverage data analytics and insights to inform decision-making and drive product improvements and optimizations.
• Collaborate with Design and Engineering to translate requirements into functional specifications, ensuring a balance between technical and customer-centric priorities.
• Develop and foster direct, ongoing relationships with customers to gain unencumbered access to insights and drive solution adoption.
• Identify and present opportunities to invest in and monetize solutions for customer problems, developing coherent business cases for executive alignment.
• Provide frequent stakeholder updates on product development progress, ensuring regular feedback is sought and addressed to drive continuous improvement.

What We'll Expect From You

• 5+ years experience in Product Management at a software company
• Bachelor’s Degree or higher from an accredited institution anywhere in the world
• Ideal candidates have experience scaling an API-first partner ecosystem …