Product Manager, Identity

Upwork ($UPWK) is the world's work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.8 billion of work was done through Upwork by accomplished professionals who are gaining more control by finding work they are passionate about and building their careers.

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The Trust & Safety team's mission is to ensure that Upwork is the world's most trusted work marketplace. As our Product Manager responsible for user experience, verification, and enforcement systems, you will report to the Senior Product Manager for Identity and help shape how we protect the work marketplace of the future. You'll help to deliver the roadmap for Identity , design intuitive customer experiences and drive efforts to sustain a safe marketplace far into the future. 

Your Responsibilities:

• Partner with the Senior Product Manager for Identity to deliver a prioritized product roadmap for 2024 aligned to our Annual Operating Plan, owning the implementation of features designed to identify and address threats from bad actors who are "lying" about their identity.

• Manage programs within the Identity roadmap, initially focusing on delivering a suite of solutions for detecting and responding to a variety of identity risk scenarios without compromising on user experience.

• Collaborate across Design, Engineering, Marketing, Research, Sales, Legal, Analytics and other teams to deliver your roadmap, and rigorously test hypotheses, iterate, and learn. 

• Build enterprise-grade capabilities for managing identity risk with user-friendly, consumer-level simplicity.

• Measurably improve customer experiences while reducing fraud and abuse on Upwork.

What it takes to catch our eye:

• At least 2 years prior experience as a product manager within a trust & safety, fraud, or risk management team

• Experience working with analysts & machine learning experts to develop both rules-based detection and machine learning models.

• Fluency in creating multi-layered detection strategies that consider and mitigate for complex risk problems across the platform and throughout the user journey

• Experience designing sound risk management experiences that stop bad actors with minimal impact to healthy growth.

• Curiosity and an eye for anomaly detection and spotting trends.

• Creativity and a desire to try new things to learn.

• Experience working with marketplace policy managers in developing enforcement strategies that change user behavior.

• Empathy for customers and an understanding of how to work with designers to deliver experiences that surprise and …