Product Manager - Global Services

Position Overview:

Are you energized by helping uncover solutions to real world problems? We are seeking a Product Manager to support our centralized services team. As part of the team, you will be working with the engineers, UX designers, and business stakeholders to set a vision for Global Services to be used by our internal applications to drive efficiency and consistency. You will refine product efforts into valuable, achievable features, define product milestones and guide product delivery on initiatives like authentication, communication services, and revenue recognition. A qualified Product Manager will have proven experience in a fast-paced environment, a deep understanding of software as a service, and the ability to navigate feedback from multiple stakeholders.

As a member of the team, you’ll play a key role in the ideation, development and adoption of our central services. Your understanding of complex application ecosystems and how to prioritize a number of internal stakeholder needs will be vital in shaping our product vision and strategy. We're looking for team members who have a strong technical background, who can deliver creative solutions to ensure product success sometimes in areas of ambiguity.

 

Location:  This role offers 100% remote flexibility anywhere in the US.

Reports to: Senior Director, Product Management

Travel ✈️Requirement: Up to 10%

 

What you'll be working on:

• Lead agile product discovery to determine feasibility and business value of features to keep product efforts iterating quickly
• Define optimal scope for product features, build functional requirements, and gain alignment from leadership and technical stakeholders on product approach
• Collaborate with cross functional product teams (product, development, UI/UX) to support effective execution of roadmap initiatives (on time, in scope, within budget)
• Ensure polished product delivery that aligns with business goals and targets
• Communicate new features and capabilities to internal teams and customers through presentations, demonstrations, and documentation
• Serve as the subject matter expert for the product

 

What you bring to the role:

• 3-5 years of experience building/shipping ecommerce or technical products
• Understanding of modern APIs, real time data streaming, and system architecture
• Experience aligning multiple stakeholders in a complex environment
• Experience ideating and executing product strategies that impact business goals/metrics
• Ability to converse fluently with business stakeholders (clients, operations, leadership) and technical stakeholders (software engineers, architects, UX teams, product teams)
• Ability to work effectively in areas of ambiguity and be laser focused on what will bring value to the product
• Excellent communication and presentation skills (written and verbal)
• Excellent prioritization, attention to detail, and critical thinking skills
• Knowledge of SDLC and agile development methodologies

 

Technologies 💻 you may work with:

• JIRA, Confluence, Miro, Lucid, Excel, PowerPoint

*If you don’t have all the qualifications listed, don’t worry! We understand everyone’s career path is unique and still encourage you to apply if you feel this role is aligned with your career trajectory.

 

Perks & Benefits:

• Competitive compensation package, because your hard work deserves recognition; 
• 4-week Paid Time Off for the first 3 years, with increasing accrual afterward – so you can go “OOO” and take that vacation you’ve been dreaming of 😎; 
• 8 hours of paid Volunteer Time Off to contribute to causes close to your heart. Making a difference, made easy. 
• Inclusive Family Benefits, including a $7,500 benefit for surrogacy, adoption, and fertility. Because family planning should come with support 🫶; 
• Take advantage of our 6-week paid Parental Leave to focus on what matters most during significant family moments; 
• Extend your care to your pets 🐾 with our group pet insurance options – because furry family members matter too! 
• Choice of four medical insurance plans, including two employer-contributed HSA options and a $0 Teladoc copay. Your health, your choice; 
• Benefit from employer-paid short & long-term disability and life insurance, as well as a matching 401K for a secure financial future; 
• Gain unlimited access to Udemy for Business to support ongoing learning and career development; 
• Prioritize mental well-being with resources like the Calm app, our robust EAP program, and Teledoc Mental Health services; 
• Enjoy a flexible work schedule that aligns with your team’s schedule ⏰. 

Salary offered is based upon experience.

Salary Range$108,300—$130,000 USD

LIFE at accesso:

  At accesso, we believe that fun is a fundamental part of the workday! From our tech to our passion for attractions, we infuse fun into everything we do, and our culture is no different. We’ve created a virtual environment with no shortage of connection – so share memes and high fives 🙌 with teammates, or break up your day with virtual escape quests, “Online Office Olympics” and more! Work-life balance is important here too, so you’ll have flexibility in choosing the work setting and hours that fit your life best (so long as your work permits).   We believe that diversity is vital to innovation and that when we celebrate what makes each of us unique, we create a more inclusive environment where you can truly thrive🌱. Our people are our most treasured asset, and we are proud to have such talented, passionate and tech-savvy professionals on our team💚. We are dedicated to providing equal opportunities for all, and any hiring decisions will be assessed on qualifications, merit and business need. If there are any accommodations you may need throughout the hiring process, please feel free to email us at careers@accesso.com so that we can set you up for success. Learn more about Diversity & Inclusion at accesso. You can review our candidate privacy statement here: Candidate Privacy Statement  

ABOUT accesso: 

Our team is on a mission to improve the guest experience with technology. We support some of the world's top attractions and leisure & entertainment venues 🏟🎡🎢🚢🎻 by creating innovative technology solutions that enhance the guest journey from start to finish. Currently, accesso® employs over 500 team members around the globe 🌎, many of whom come from the industries we serve. From ticketing and eCommerce to virtual queuing and more, we understand firsthand what makes our clients and their guests smile, and we’re constantly developing new solutions to enhance the guest experience while helping our clients streamline operations and drive revenue. Apply