Product Manager, Dispatch & Routing

United States, HOFFMAN ESTATES, REMOTE, REMOTE

Transformco

USD 175K+ Full Time Senior Mid

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Published 1 week ago

Regular, Full-time

Moderate (15-30%)

JOB DUTIES/RESPONSIBILITIES:

Defines the product vision for AI-driven Dispatch & Routing, aligning it with the overall company strategy
Leads the development of AI-powered automation solutions, including efforts to automate dispatch workflows, enhancing dispatch accuracy and reducing delays
Collaborates with engineering teams and partners with stakeholders across departments to implement machine learning algorithms and ensure seamless integration of new technologies
Integrates AI-based forecasting tools and implements AI models that analyze historical data to anticipate customer needs and forecast service demand
Drives automation in the dispatch process by removing manual dependencies and introducing self-learning systems for real-time decision-making
Prioritizes features that deliver high-impact results, improving service delivery speed, reducing operational costs, and increasing customer satisfaction
Works closely with engineering, data science, and operations teams to bring AI and automation into daily dispatch processes
Uses real-time performance data to adjust AI models and ensure that dispatch operations are constantly optimized
Engages with stakeholders regularly to communicate progress on automation initiatives and ensure alignment with business goals

JOB REQUIREMENTS:

REQUIRED SKILLS:

Bachelors Degree in Computer Science, Software Engineering, Data Analytics, Mathematics or Statistics
5+ Years of experience in product management
Proven track record of driving digital transformation initiatives, particularly in the logistics, dispatch, or field service management domains
Strong leadership skills with the ability to influence cross-functional teams and align stakeholders on strategic goals
Ability to synthesize complex data into actionable product decisions and roadmap priorities
Experience working with data visualization and AI tools such as Python, Excel, Tableau and ChatGPT

PREFERRED SKILLS:

Masters Degree in Computer Science, Software Engineering, Data Analytics, Mathematics or Statistics preferred
Experience with API based tools like the OpenAI Chat Completions tool