Product Manager, Digital Patient Products

Loyal is an organization centered on experience and building a platform that allows consumers to make meaningful decisions when it comes to healthcare. We deeply understand providers, locations, services, appointments, business rules, and moreover, we understand patients -- who they are, the preferred method of communication, upcoming appointments, lapsed appointments, outstanding bills, health risks, and more. With this intelligence, our platform fuels highly relevant and personalized experiences across all mediums (website, email, voice…) allowing patients to get healthy, stay healthy, and have a better relationship with the health care provider.

Summary:

We are seeking an experienced Product Manager to lead a high-performing development team in delivering innovative products to the healthcare market. This person will lead one of Loyal’s key growth initiatives – Health Risk Assessments and Patient Care Coordination solutions – driving the development of digital patient products that enhance care accessibility and efficiency. This role is pivotal in driving the development, enhancement, and success of our SaaS solutions designed to promote and improve patient engagement for health systems. 

As the Product Manager, you will be responsible for the end-to-end product lifecycle, from ideation through launch and beyond. You will collaborate closely with cross-functional teams including engineering, product design, marketing, and sales to ensure our products meet market demands and exceed user expectations. Your strategic mindset, understanding of go-to-market enablement, and seasoned product management expertise will be key to delivering solutions that significantly improve access to healthcare.

You will: 

• Lead the product strategy, roadmap, and overall prioritization for the product suite 
• Ensure the creation, implementation, and communication of a strategy designed to grow the product suite and oversee daily execution to achieve it.
• Own Voice-of-Customer (VOC) collection and experimentation to unlock unique insights that drive product differentiation.
• Lead a hybrid (onshore/offshore) development team in an Agile environment through appropriate use of ceremonies and artifacts.
• Partner with a hybrid, onshore + offshore BA and Tech Lead team to break down requirements into epics, measure and report on velocity. 
• Conduct market research and gather customer feedback to identify unmet needs and opportunities for innovation.
• Monitor product performance, analyze key metrics, and implement data-informed improvements.
• Manage stakeholder expectations and communicate product vision, progress, and outcomes effectively.
• Stay abreast of industry trends, competitive landscape, and regulatory changes in healthcare.
• Lead business case creation and be accountable for meeting product suite revenue and retention goals.
• Drive go-to-market product positioning through product marketing content and sales enablement activity. 
• Perform demos to prospects and customers, representing Loyal externally and exhibiting expertise of the products.

You have:

Product Experience:

• Minimum 4 years of product management experience in B2B SaaS technology, ideally with enterprise products.
• Experience embedding and deploying AI/ML capabilities within products
• Experience delivering product(s) in a zero-to-one environment
• Experience with research, discovery, wire-framing, and prototyping

Environment:

• Extensive experience working within a dynamic, high-pressure start-up environment, with proven experience to be adaptable.
• Experience working in a hybrid development environment (onshore/offshore)
• Ability to lead weekly 9 AM ET calls to accommodate a hybrid development team.
• Ability to embrace and drive delivery in highly ambiguous environments.
• Experience in Agile software development environments.

Core Competencies 

• Ability to bring positivity, charisma, and resilience to the team dynamic and effectively work with individuals from diverse backgrounds and personalities.
• Possess a curious mindset to accept, reflect, and take action on feedback.

Nice-to-Haves:

• Figma design experience
• Experience with Health Risk Assessments and Patient Care Coordination solutions
• Experience building digital experiences for health systems
• EHR Integration experience with leading EHRs (e.g., Epic)
• Experience with AI-enabled products and technologies

Interview Process

• Prescreening Questionnaire 
• Recruiter Screening 
• Hiring Manager Interview
• Peer Interviews

Pay Transparency

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $105,000 - $130,000. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ.  In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role. 

#LI-REMOTE  #LoyalHealth We know that potential candidates are often less likely to apply to a position if they don’t match 100% of the job qualifications.  Don’t let that be why you miss out on this opportunity!  We encourage you to apply if you can demonstrate many of these skills and competencies.    Loyal to our employees   We are a remote-friendly company! We encourage you to apply from anywhere in the United States. We also believe in a work/life balance that fulfills you while you’re here and supports you when you’re not. We built our benefits package to prove that we’re committed to you having everything you need (including a little fun).  Here is what we offer full-time employees:

• Flexible paid time off, sick and personal days
• At least one holiday per month (sometimes, more!)
• Full health, dental, and vision insurance - Loyal pays the premium for all employees!
• One Time Home Office Setup Stipend For Remote & Hybrid Roles
• Monthly Internet Stipend for Remote & Hybrid Roles
• Long term & short term disability 
• 401[k] plan
• 16 Weeks Paid Parental Leave
• 2 Volunteer days per year
• Matching Gift Program
• Participation Grant Program
• Annual Travel/Team Events up to twice per year (post-COVID)

Our Commitment

We believe that the key to Loyal's success is you. Your unique background, life experience, knowledge, self-expression, and talent make you uniquely you. Who you are, what you have experienced, and how you think inspires us to be innovative and bold.

Loyal is an equal opportunity employer. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, ancestry, sex, gender identity and expression, national origin, citizenship, marital status, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs.

We consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Further, consistent with applicable federal and state law, Loyal provides reasonable accommodations when requested by qualified applicants or employees with disabilities, unless doing so would cause an undue hardship. Loyal’s policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If you require a reasonable accommodation in connection with the application process, please contact the Talent Acquisition Department at talentacquisition@loyalhealth.com.

E-Verify   This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.   

COVID-19 Vaccinations

Candidates who will be attending in-person conferences, visiting hospitals, and/or visiting or traveling to a third party location who may have their own specific requirements in place may be required to show proof of being fully vaccinated against COVID-19 before attending. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law. If you require a reasonable accommodation, please contact the People Department at people@loyalhealth.com.

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