Product Manager, Clinical Experience

About the Role:

OpenLoop is revolutionizing tele-health by providing cutting-edge technology, staffing, and compliance solutions that enable healthcare providers to seamlessly connect with patients across all 50 states. Our mission is to enhance healthcare accessibility, efficiency, and effectiveness.

One of our most critical roles, the Product Manager, Clinical Experience, is vital to supporting the medical providers that directly impact our patients on a daily basis. This role needs to deeply understand clinical processes, with a vision towards customized and smooth workflows. This includes (but is not limited to) familiarity with clinical workflows stages, patient care standards, and awareness of provider challenges with technology systems. This position ensures the OpenLoop platform provides exceptional documentation, healthcare compliance, and marries both worlds of provider and patient into one seamless experience.

What You’ll Do:

• Own the Clinician Experience Application: Manage the development and optimization of clinical applications, focusing on enhancing the clinician experience platform.

• Drive Efficiency: Streamline workflows, improve EHR usability, and boost provider satisfaction.

• Optimize Tools & Platforms: Oversee the integration and development of clinical software, including third-party systems, to create a cohesive ecosystem.

• Collaborate with Clinicians: Partner with clinical teams to address pain points and ensure solutions align with their needs.

• Deliver Scalable Solutions: Build products and integrations that serve healthcare providers across various scales, from startups to enterprises.

• Focus on User-Centric Design: Ensure tools are intuitive, efficient, and tailored to end-user needs.

• Define Product Roadmap: Prioritize features that enhance clinician efficiency and usability.

• Partner with Engineering Teams: Deliver robust solutions for EHR, CRM, and workflow management.

• Conduct User Research: Gather insights from clinical teams to drive continuous improvement and innovation.

• Evaluate & Integrate Solutions: Assess third-party platforms to complement proprietary software.

• Align Strategy: Collaborate across teams to ensure clinical product strategies support company objectives.

• Measure Success: Track product performance to ensure measurable value for clinicians and organizations.

Who You Are:

• Minimum of 5+ years of product management experience, preferably in healthcare technology or enterprise software.

• Years of experience owning and managing a stand-alone application, particularly in a clinical or healthcare setting.

• Proficiency in working with AI technologies in a product …