Product Manager

About Beem:

Beem is a new credit union with 80 years of history. Rising to the rapidly evolving challenges of the financial services industry and inspired by cooperative values, our founding credit unions recognized that we can do more together. Beem means light. It means energy. It means a brighter financial future. United as Beem, we are combining our strengths to better serve our members. As of January 1, 2025, Beem will be one of BC’s largest provincially regulated credit unions, supporting the financial wellness of 193,000 members from 66 branches across the province with $17 billion in assets under administration. Learn more about our journey at www.beemcreditunion.ca.

What this role is all about:

Beem is a dynamic and innovative Financial Institution that is committed to delivering high-quality, competitive and value-rich products and services that meet the needs and exceed the expectations of our members. Supporting a product and member led operating model, the Product Management team is composed of passionate individuals who put the member’s needs first, and thrive in a highly collaborative, creative and agile environment to support Beem’s goal of being the best “digital first and people first” financial institution for British Columbia.

This role is open to remote working arrangements within B.C. While we welcome all applications, we anticipate filling this role with a candidate located in British Columbia.

What you’ll do:

Reporting to the VP, Product & Innovation, the Product Manager, Digital Channels will influence the strategic vision and drive the execution of a cutting-edge digital experience for our members. Working closely with product and innovation teams, the incumbent will champion the significance of Beem’s digital offerings, collaborating with cross-functional teams to push the boundaries of innovation and deliver a seamless, member-centric experience.

As a visionary leader in the business innovation function, the Product Manager prioritizes member needs and bold ideas and finds the right balance with sound business and technology decisions to support an innovative and exciting member journey. The incumbent is a bridge between business innovation and the broader functional organization and maintains a sound understanding of financial products, technology, and member experience to support Beem’s overall vision.

Product Strategy, Research & Development

• Define and communicate the digital product vision, omnichannel strategy, and roadmap aligned with strategic objectives and member needs.
• Maintain proactive awareness of industry best practices, emerging technologies, and competitive landscape; evaluate competitor product and, their effectiveness in meeting member needs, and potential improvements.
• Champion the process of product development and innovation from ideation, through testing, business case development, product launch and in-market performance.
• Advocate for digital-first solutions by identifying unique opportunities and challenges.
• Continuously refine product goals based on analytics, user feedback, and market trends.
• Manage processes of transition and retirement of existing products.
• Maintain agile product backlogs that align with product roadmap.
• Establish pricing strategy, marketing, legal and financial targets

Product Analytics

• Define product performance metrics and targets.
• Track and analyze product performance through metrics such as user engagement, conversion rates, member feedback and market trends or other KPI’s as appropriate for each product for continuous product improvement.
• Utilize various data analysis techniques and tools to derive actionable insights that inform product development, feature prioritization, and optimization efforts.

Communication & Collaboration

• Work closely with Design to define the customer journey and create an exceptional user experience.
• Collaborate with internal stakeholders to align the digital experience with broader omnichannel strategies.
• Build strong relationships with business leaders to secure resources and support for continuous innovation.
• Develop written and other visual communication artifacts such as presentations, and effective communication of concepts to all levels of management
• Communicate ongoing changes and business results with stakeholders and business leaders.
• Champion and advocate products across the organization, ensuring every team member understands the value proposition and member impact.
• Act as a subject matter expert on product management, providing guidance and support to the organization.
• As the business lead, champion major cross-portfolio projects and cross-functional product initiatives, and agile project teams.

What you'll bring:

• Bachelor’s Degree in business administration, computer science, or related area
• Minimum 5+ years’ experience in product management with P&L responsibilities for a large-scale digital solution
• Knowledge of financial products and services, member segmentation, digital and physical channels and non-traditional competition
• Experience driving a focused product vision and owning the narrative with leadership, customers, and partners
• Outstanding written and oral communication skills
• Strong understanding of UX/UI design best practices
• High analytical acumen and solid business sense for ROI-based prioritization
• Understanding of agile or similar methodology
• Strong understanding of digital concepts
• Equivalent combination of the above may be appropriate

What you’ll gain:

• The salary range for this position is $115,000 - $123,000
• Remote work environment within British Columbia
• Extended health care, dental coverage and disability coverage
• Favourable vacation benefits
• RRSP with Employer contributions, and the option to contribute yourself
• Special banking perks - including mortgage and lending products

At Beem we are BOLD and Always Welcoming and our values are at the forefront of everything we do!

Build Together: You are a team player who thrives on collaboration, sparks ideas, and fosters inclusivity.
Own It: You are ready to take charge, drive change, and deliver outstanding results.
Lead with Agility: You are a dynamic, adaptable thinker who thrives on challenge and innovation.
Driven by Curiosity: You are eager to explore, learn, and shape the future.

Ready to apply?

Visit us at Beem Credit Union to learn more about what it’s like to work for Beem Credit Union! We sincerely thank all applicants for their interest; however, only shortlisted candidates will be contacted for an interview.

We at Beem Credit Union are committed to ensuring inclusive employment practices and an accessible business environment for our employees. We do not discriminate based on any protected attribute covered by the Human Rights Code and encourage all qualified candidates to apply. We are committed to a fair and equitable hiring process for all candidates. All applications are reviewed by a member of our team.