Product Director, App Experience

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our team about what it's like working at Monzo ✨

📍London or Remote UK | 💰£120,000 to £160,000  + Benefits | Product at Monzo | Hear from the team

About the team:

Core Banking is responsible for the current account used by 10 million customers. That includes creating compelling value propositions for different audiences (including Personal, Joint, Under 16s and 16 - 17 accounts), growing Subscriptions (Extra, Perks and Max), and optimising the overall app structure and experience to help customers get the most out of Monzo.

🚀We’re now gearing up for our next phase of growth, from 10 million to 20 million customers. As we launch more and more financial products, and our customers’ financial lives become more complex, personalising the experience is a key priority.

What you’ll be working on:

As a Product Director for App Experience, you’ll lead and develop a team of Product Managers to define and deliver a strategy that helps customers make the most of Monzo. You’ll help build the platform, capabilities and app structure needed to optimise a customer’s in-app experience and engagement. 

What you'll do:

• Lead the charge: drive Monzo's product vision and strategy, ensuring alignment with our business goals.
• Collaborate seamlessly: partner with engineering, design, data marketing, and other teams across Monzo to have impact.
• Deliver exceptional products: define, deliver and measure the impact of customer-focused personalisation and discovery experiences.
• Work with cross-functional partners (engineering, design, data, user research and marketing) as well as with legal, compliance and regulatory affairs where relevant, to deliver at pace.
• Communicate effectively: you get people inspired by the product vision and you share the right context with the right people at the right time.

You should apply if you:

• You are a seasoned product leader, and have led high-performing teams to ship world-class customer-facing products at a fast growing company.
• You have a track record of leading consumer personalisation and discovery efforts (for example, search or recommendation systems) that drive significant value for customers and the business. 
• You're data-driven and commercial, and have a track record of collaborating with machine learning experts or data scientists to define key metrics, run experiments, and deliver business impact.
• You can systematically break down and solve complex problems.
• You have good judgement, and you’re able to make good decisions in complex situations where there’s often no “right answer”. 
• You have the urge and resilience to challenge the status quo and make things better, and are full of creative ideas for how to do so.
• You can work effectively with a diverse range of people and working styles - spanning engineering, design, data, user research, marketing, legal and compliance - to get stuff done.
• You’re a great storyteller, who is able to motivate, energise and inspire people towards a common goal.
• You’re passionate about building value for customers and not just achieving business results, and are excited about our mission at Monzo.
• You’re intellectually honest about your work's performance, continually striving for improvement. 
• You’re a fast learner, humble and curious, and enjoy learning every day and sharing your knowledge and experience.
• You’ve managed other PMs, have the ability to coach others, and can provide clear and constructive feedback to your team and other disciplines.

The interview process:

Our interview process involves 4 main stages: 

• Recruiter Call 
• Initial Call with Hiring Manager 
• Final Loop, consisting of x3 hour long interviews to assess Project Walkthrough, Case Study and Leadership
• A final stage with a VP or CPO within the Product team

Our average process takes around 5-6 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on tech-hiring@monzo.com

What’s in it for you:

💰 £120,000 to £160,000 depending on experience ➕ stock options & benefits 

✈️ We can help you relocate to the UK 

✅ We can sponsor visas 

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚 Learning budget of £1,000 a year for books, training courses and conferences

➕ And much more, see our full list of benefits here

If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance.

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊