Product Designer L3

See yourself at Twilio

Join the team as our next Product Designer on the Journey Orchestration team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This is a unique opportunity to provide design partnership in multiple high-impact focus areas in Journeys. 

As a Senior Product Designer, you’ll define the end-to-end workflows of marketers who rely on Segment’s automation platform to build and manage their customer journeys so that they can deliver campaigns across multiple channels. You will be partnering closely with Research, Product and Engineering, and apply your expertise to a variety of product areas that require a deep understanding of user needs, technical constraints, and business goals.

Responsibilities

In this role, you’ll:

• Develop a deep understanding of Segment’s product vision and strategy. Use this knowledge to influence design decisions and bring alignment across teams. 
• Partner closely with product managers, engineers, and other product designers to help Journeys iterate on existing experiences, launch new products, and shape the strategic vision for Segment’s campaign automation platform.
• Keep a pulse on market trends, user needs, and business goals to drive innovative product experiences.
• Partner closely with research or lead your own research to gain insights into the needs, behaviors, and pain points of our users, and use these insights to create user-centric solutions that address real-world challenges.
• Lead the end-to-end design process, from concept ideation to delivering high-fidelity designs that empower, delight, and excite our users.
• Leverage our design system to solve customer problems creatively — and contribute to said design system.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is …