Product Designer

Softrams, a Tria Federal company, prides itself in leading the charge for innovation and transformation in the federal government space. We offer technology implementations and build customer-centric services that are simple, intuitive, and usable across multiple industries. By partnering with federal agencies, our specialized digital services are reimagining and reshaping the digital landscape to bring positive change for millions of Americans
Softrams, acquired in November 2024, forms the core of Tria Federal’s new Public Health business unit. Tria Federal (Tria) is the premier middle-market Technology and Advisory services provider delivering mission-critical digital transformation solutions to Health and Public Safety agencies across the federal sector.
At Tria, we are a diverse and dynamic professional community driven by a mission rooted in service to colleagues, customers, and community. Tria invests in its employees with a top-tier benefits package to support their physical, mental, and financial wellbeing.
Job Description: We are looking for a Product Designer to join our team to contribute directly to delivering transformative Human-Centered Design (HCD) digital products and services. 
This position is contingent upon the availability of funding once the project is awarded. The role may be subject to change or cancellation based on financial conditions.

Basic Requirements:

• Ability to successfully obtain a U.S. Federal Position of Trust clearance designation.  
• Must reside in and be able to perform work in the United States.  
• Must have lived in the United States for 3 of the last 5 years. 
• Bachelor's Degree in a related field. 
• 5 or more years in a product designer role or combination of strategy, research, and design. 

Additional Qualifications:

• Proven expertise in User Experience (UX), Customer Experience (CX), Service Design, and HCD. 
• Experience in collaborating with clients, business stakeholders, engineers, and analysts to guide product vision and strategy by uncovering research-based UX, CX, and Service Design insights. 
• Deep understanding of diversity, equity, and inclusivity (DEI) and how it applies to the work.   
• Excellent understanding of various design frameworks, methods, and workflows and when to use them in creating human-centered solutions. 
• Experience in generating design outputs such as journey maps, service blueprints, user flows, wire frames, prototypes, research read outs.  
• Experience building with and working with design systems in Figma. 
• Experience in designing usable, accessible, and empowering B2B and B2C services and products.  
• Experience working with FedTech and Civic Tech preferred.  
• Preference for those with experience around usability and building 508-compliant web applications.  
• A portfolio showcasing broad strategy, research, design and competencies. 

Responsibilities:

• Meet with Product Owners, Team Leads, and other HX Team members to review scope, goals, activities, and deliverables for HCD activities, research, strategy, and design. 
• Contribute to research and strategy in planning, facilitation, analysis, synthesis and reporting. 
• Contribute to UX Design, Interaction Design (IXD), and Visual Design. 
• Ability to create a range of research and design artifacts to illuminate and identify insights capable of driving product and service design decisions. 
• Design prototypes and interactions from low to mid-fidelity. 
• Participate in agile ceremonies as an active contributor.  
• Contribute to writing Jira tickets to ensure clarity, accountability, and alignment in the work you and your teammates are completing actively communicating blockers or impediments. 
• Proactively review and understand existing products, environment, eco-system, information architecture, and key user workflows.   
• Review product analytics, customer service data and other sources to understand patterns, personas and key usage scenarios.   
• Work with UI developers to build and manage design assets, style guides and design fidelity in the implemented application.   
• Help team and agency stakeholders by providing insightful documentation that is accessible to broader audiences.   
• Collaborate with researchers, designers and other team members.

Benefits and Perks:

• 65%-75% company-sponsored (including dependents) premiums towards medical, dental and vision insurance. For eligible plans and tiers, we provide 100% company-paid medical insurance. 100% employer sponsored STD, LTD and life insurance (min $100K). Voluntary life insurance option available. 
• Retirement 401(k) plan with 5% employer matching. Immediate vesting. 
• Vacation and sick leave. 
• Maternity and parental leave.  
• Discretionary bonuses, spot awards, gifts, and tenure-based rewards. 
• Company-sponsored role-based training and certifications.  
• Monthly DoorDash DashPass subscription. 
• Group discounts via LifeMart ADP. 

Public Trust Clearance:This role requires the hired candidate to go through public trust clearance. A minimum of 3 years of stay in the U.S. within the last 5 years is required to be eligible to qualify for public trust clearance sponsorship.  Work Location:We have open-collaboration offices in Leesburg, VA, Arlington, VA, and Baltimore, MD for those who may prefer to work on-site. However, Softrams, a Tria Federal Company, is a 100% remote-first team environment and works in the eastern time zone. Standard work hours are 9am ET to 5pm ET with flexibility around start and end times based on team needs.
About Softrams:Softrams, a Tria Federal company, prides itself in leading the charge for innovation and transformation in the federal government space. We offer technology implementations and build customer-centric services that are simple, intuitive, and usable across multiple industries. By partnering with federal agencies, our specialized digital services are reimagining and reshaping the digital landscape to bring positive change for millions of Americans.
Softrams, acquired in November 2024, forms the core of Tria Federal’s new Public Health business unit. Tria Federal (Tria) is the premier middle-market Technology and Advisory services provider delivering mission-critical digital transformation solutions to Health and Public Safety agencies across the federal sector.
At Tria, we are a diverse and dynamic professional community driven by a mission rooted in service to colleagues, customers, and community. Tria invests in its employees with a top-tier benefits package to support their physical, mental, and financial wellbeing.
EEO Statement:Softrams, a Tria Federal Company, is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Softrams is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, or to participate in the job application or interview process, contact the Talent Acquisition Team at recruiting@softrams.com 
Know your rights poster: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf Apply