Product Design Manager (100% remote-friendly within Spain)

Company Description

Welcome to the good side of tech 👋

You might have heard about us, but with a different name: Doctoralia. It all started 10 years ago, when we asked ourselves: is anyone in healthcare thinking about patients? We jumped in and we empowered patients by giving them access to leave and read reviews about their visit. We then provided doctors with the technology to manage bookings easily and save time, so they could devote themselves to what they always wanted: treating patients. And today is the day in which we ask you: wanna join us in the next step of making the healthcare experience more human?

Docplanner at scale

We are leaders in 13 countries so far, and more than 90 million patients trust us every month. 300.000+ specialists believe in us and our product, and so do leading venture capital funds such as Point Nine Capital, Goldman Sachs Asset Management and One Peak Partners. And yet, employing over 2.500 people all over the globe, we managed to keep the startup-mindset we started with over 10 years ago.

How does Docplanner Tech fit here?

At Docplanner Tech we are a diverse group of over 400 people working in Engineering, Data, and Product teams. We are responsible for building the product for all locations. Many of us have been here for over 5 years, yet we still welcome each new person with great joy and excitement.

We could tell you about us, but we will let our reviews on Glassdoor speak for themselves. In case you’d like to see how it feels to be 100% yourself at work, here’s a video of us. 

And why should you join us?

Because it feels good to tell your family and your friends how you made the world a little bit better. You go to bed knowing that what you do matters, and that your talents align with your beliefs.

We want to make the healthcare experience more human, and that starts with you being you. We believe that taking the diversity of human experience into account makes a better healthcare experience for all . We’re not just different: we embrace diversity. We will encourage you to come to work your whole self, and that includes not coming to the office at all if you prefer not to, as we're 100% remote-friendly.

Job Description

As the Product Design Manager for the “Booking” area, you will oversee the end-to-end experience for patients, from discovering the right doctor or clinic to securing an appointment online. You will be instrumental in creating a seamless, intuitive journey that meets user needs while driving engagement and conversion. We are looking for an experienced design leader with a background in e-commerce and a passion for user-centered design. You should bring a strong understanding of digital booking flows, user behaviour, and optimization strategies to elevate the patient experience and align with our business objectives.

Key Responsibilities

• Lead a talented, diverse, inclusive team of product designers that consistently delivers on projects and is well-balanced across a range of design skill sets.

• Build a culture of design excellence within Docplanner and advocate for user-centric design solutions and processes.

• Lead and oversee the user experience of a product from conception to launch in partnership with product managers, engineers, UX researchers, and content designers.

• Take broad, conceptual ideas and turn them into useful and valuable products for our users.

• Contribute to strategic decisions around the future direction of Docplanner’s products.

• Identify design opportunities by connecting user’s insights, data and business goals.

• Define, craft, and evolve designs within visual systems and/or standards specific to Docplanner.

• Profound understanding of how great design drives key business KPIs and overall business objectives.

• Proactively solicit and provide feedback from designers and a broader product team in order to continually raise our bar for quality, while also taking on mentorship.

• Cultivate a healthy design process for the team at Docplanner, and be a key contributor to our product strategy.

• Effectively communicate your team's product goals (both within the team and outside the team) at Docplanner, and connect related projects across the company so that problems or joint decisions can be resolved quickly.

Qualifications

• Experience working in Product organizations in fast-paced environments.

• Higher education in a design-related degree or similar experience in a product design role is welcome.

• Growth mindset. You take failure and setbacks as learning and opportunities to improve.

• Successfully worked in complex, consumer-facing international businesses, solving difficult product challenges across multiple platforms, services, and use cases.

• Excellent hybrid Lead who can merge visual and interaction design skills to create unique, high-quality design solutions.

• Proven experience in using and contributing to a Design System.

• Master of the tools of your trade. We basically use Figma & FigJam ;) 

• Experience leading sessions with stakeholders to create alignment and present design decisions.

• Very experienced at creating interactive prototypes.

• Accustomed to working collaboratively as part of cross-functional teams.

• Track record of delivering projects that users love.

• 7+ years’ of UX Design background with evidence of expertise in end-to-end design.

• Experience leading, mentoring, and scaling midsize Product Design teams.

• Proven understanding of business goals and product metrics to drive design and product decisions.

• Strong communication and storytelling skills.

• Experience working with quantitative and qualitative research methods.

• Solid understanding of A/B testing, including when to experiment, test setup, and interpretation of results.

• Strong UI skills, demonstrating a keen eye for detail and a proven ability to create visually appealing designs.

Must have

• A strong portfolio/presentation with case studies that showcase: Great design execution and processes, Problem-solving capabilities, and Design Leadership. Please attach your portfolio to the application. 

• Proven experience with direct reports under your guidance and leadership.

Additional Information

Let’s talk money

• A salary adequate to your experience and skills between 60,000 and 80,000 euros. The range is broad so that we can accommodate our roles for all levels of experience, but we will show you the career ladder to explain where we see your skills and impact within the company". Your salary will be, now and always, 100% transparent to you;

• Flexible remuneration and benefits system via Flexoh, which includes: restaurant card, transportation card, kindergarten, and training tax savings;

• Share options plan after 6 months of working with us.

True flexibility and work-life balance

• Remote or hybrid work model with our hub in Barcelona;

• Flexible working hours;

• Summer intensive schedule during July and August (work 7 hours, finish earlier);

• 23 paid holidays, with exchangeable local bank holidays;

• Additional paid holiday on your birthday or work anniversary (you choose what you want to celebrate).

Health comes first 

• Private healthcare plan with Adeslas for you and subsidized for your family (medical and dental);

• Access to hundreds of gyms for a symbolic fee in partnership for you and your family. 

• Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling. 

Keep growing with us

• Free English and Spanish classes.

We promote and embrace equal opportunities in our hiring process, and also every day at work. When you apply for our roles you receive equal treatment regardless of age, disabilities, gender reassignment, marital or civil partner status, pregnancy or parental status, race, colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation or any other dimension of human difference.  If you require additional support in your recruitment process, we kindly encourage you to let us know. Behind those words you’re reading, there’s a person (hi!) who already helped a candidate by adapting the interviews, and now we’re lucky to have this person with us. So, even if you’ve never asked for it before, may this serve as a sign that, now, you can do so. We can only truly be equal if we adapt to each other.

“We believe all humans, in all their beautiful diversity, should have equal rights, dignity and respect. Period.” Mariusz Gralewski,  CEO