Product Design Lead

Sponsorship is not available for this position including anyone on an F-1 student visa including those eligible for CPT/OPT or the Stem OPT extension. 

Location: Open to remote within M&T Bank footprint only

Overview:

As a Product Design Lead in the Digital Experience Design team, you'll play a key role in creating seamless mobile and online experiences for our business banking customers.

 

We’re looking for a skilled and flexible design professional with a strong background in user experience and interface design. You should be comfortable both with high-level strategy and detailed design work. This role requires proven experience delivering impactful digital design solutions.

 

As a user-focused expert, you'll lead and drive design strategy and overall experience direction, in addition to delivering high-quality visual and interaction designs. You’ll use research and data to create innovative solutions that meet both user and business needs.

 

You'll work closely with product and tech partners to align on business goals and digital product strategies. You'll partner with the Experience Design Manager to help plan, shape, and deliver on these experiences. You’ll also mentor and guide a team of designers, leading projects and ensuring that the design work meets user, stakeholder, and business needs while collaborating with other teams to maintain design standards and contribute to the overall design system.

Primary Responsibilities:

• Envision and design a desired end-state that meets business goals and end user needs/expectations, as informed by research.
• Utilize user-centered design methods throughout the product development lifecycle to define deliverables and bring the experience to life.
• Partner with developers to ensure their awareness of successful user experience standards and industry best practices.
• Explore multiple user-centered design concepts through whiteboard sessions, wireframes and usability studies to gather end user feedback and continually improve the customer experience.
• Work with product owners to define functionality and end user requirements to meet desired outcomes.
• Mentor Product Designers across your teams and building knowledge of design thinking among product teams and senior leadership.
• Lead, mentor, and potentially manage a team dedicated across product spaces; connect to and help evolve broader product vision.
• Lead and participate in cross-functional meetings.
• Lead cross-functional teams in design workshops, sprints, and related planning sessions using human-centered and design thinking methodologies.
• Plan and perform user/customer research in partnership with our Experience Research team.
• Identify opportunities to leverage resources and methods across teams to ensure a more cohesive end-to-end experience.
• Explore new patterns and practices while enhancing methodological toolkit. May contribute to the development of new practices.
• Use storytelling and persuasion to build trust with cross-functional peers and establish long-term relationships.
• Advocate for the customer perspective at any level of the organization with confidence and charisma.
• Take an active role in recruiting and hiring new members of the team.
• Complete other related duties as assigned.

Managerial/Supervisory Responsibilities:

Lead, mentor, and potentially manage a team

Education and Experience Required:

• Bachelor's degree in UX Design, Human Computer Interaction, Industrial Design, or similar, and a minimum of 5 years relevant experience or in lieu of a degree, a combined minimum of 9 years education and/or relevant/product design work experience.
• Proven expertise in Product Design/Human-Centered Design
• Experience creating use cases, flow diagrams, prototypes, scenarios and wireframes to communicate ideas and designs to diverse groups of stakeholders
• Understanding of strengths and shortcomings of different design thinking methods, including when and how to apply them during product development processes
• Hands-on experience of designing for a variety of digital touchpoints and non-digital channels and supporting the delivery of those designs
• Experience supporting the full product development process, from vision to launch to iteration
• Project and people leadership skills; experience functioning as a project leader as well as an individual contributor
• Strong ability to mentor and educate others on the value and principles of good experience design
• Team player who is comfortable navigating ambiguity within a self-directed culture
• Ability to establish strong working relationships with colleagues, clients, and key stakeholders
• Extensive experience conducting remote and in-person workshops; strong familiarity with supporting tools such as Miro and Webex
• Experience with design and prototyping tools such as Adobe, Sketch, InVision, Figma or other similar tools used widely in the design community
• Proficiency in industry best practices for desktop, mobile and web applications
• Experience with accessibility standards, cross-platform issues, mobile user interfaces and systems-thinking
• Ability to travel to Buffalo, NY up to once per quarter

Education and Experience Preferred:

• Customer Centric – Outside in perspective with a focus on improving the customer experience
• Curiosity – Seeks out ways to improve the customer experience
• Resilient – Respectful of broad opinions and makes tough calls with ease
• Driven & Prioritization – Self-motivated and knows how to say no
• Challenges assumptions
• Decisive & Lead Taking – Sense of urgency with an ability to inspire followers
• Takes ownership with a strong sense of accountability
• Interdependent – Communicates and convenes others; reaches across boundaries
• Continuously seeks out ways to improve
• Advanced degree and certifications
• Familiarity with design systems
• Experience in financial services industry a plus

Physical Requirements:

None

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $97,869.52 - $163,115.87 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above corresponds to our national pay range for this role. The specific pay range applicable to you may vary based on your location.

LocationClanton, Alabama, United States of America Apply