Product Configuration Software Analyst I

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

SUMMARY:

IT Analysts enable Allegion's product configuration software implementation and support for global implementation. This position will work with business users and product configuration teams to understand business requirements related to product configuration; they will collaborate with analysts, IT teams, and vendors, digging deep into issues to understand root cause and deliver solutions. This role will be a technical expert for Experlogix & V6 software package supporting modeling teams working in these applications.

This position is ideal and highly rewarding for an individual who excels at problem solving and loves figuring out how things work. It often requires digging into application logs, documentation, and stepping through product setup to get to the root of a problem. As a product configurator subject matter expert, they will be relied on to help support existing production instances of the product configurator.

What you will do:

• Work across departments to understand product configuration needs; translate business requirements into technical requirements for the product modeling
• Work with cross-functional teams to support and resolve integration issues between the product configurator and host applications (ERPs and in-house developed apps)
• Maintain knowledge of the product configurator’s interdependencies with other corporate and external systems
• Report product configuration software bugs to vendor, test & implement fixes
• Maintain and monitor server setup
• Coordinate and implement upgrades of the product configuration software
• Monitor for critical issues and provide support of the product configurator
• Provide technical expertise for product configuration for global ERP programs
• Troubleshoot issues related to Experlogix and V6 applications
• Collaborate with other IT teams on support issues
• Collaborate with external vendors to troubleshoot issues & test fixes
• Be on call outside working hour to support priority 1 issues

What you need to succeed:

• Minimum: Bachelor's degree in STEM field or equivalent years of experience
• 3+ years of experience in the design, development, implementation, support, and integration of product configuration solutions
• Experience working with ExperLogix CPQ (Configure-Price-Quote applications) or V6, required
• Experience with configurator or ERP implementations and …