Product Associate

Join our growing team at Vetcove, and help us transform how veterinarians buy the supplies they need to keep America's pets healthy. Vetcove's eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place. Our community of more than 17,000 veterinary hospitals employs tens of thousands of veterinarians, and delivers care to many millions of animals every year across all 50 states. We’re a growing team on a mission to modernize the $50B+ animal health industry. Simply put, Vetcove helps veterinary organizations spend more time giving care, and less time shopping and comparing across vendors to supply their practices. Vetcove is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're looking for exceptionally talented and passionate people to join our growing team. 

About the Position

As a Product Associate at Vetcove, you’ll be at the heart of enhancing the platforms that power veterinary clinics and their pet parents. You will drive initiatives to enhance the user experience, monitor product feedback, manage quality assurance testing and tackle any roadblocks to customer expansions. You will work closely with internal team members including account managers, onboarding associates, engineering, and support. You will also have relationships with external stakeholders, including veterinary clinics and pet parents. You will play a key role in assessing and identifying strengths, opportunities, and risks associated with software products and services.

This isn’t just another product role—it’s an opportunity to shape the future of a platform trusted by thousands of veterinary professionals. If you're passionate about solving meaningful challenges, improving user experiences, and collaborating across teams, we’d love to have you on board.

About Our Team

We’re a fast-moving team solving big challenges in an industry rapidly embracing technology. Our platform powers the day-to-day operations of veterinary clinics, from medical records to online shopping, but our mission goes beyond software—we’re creating a better, more efficient way for clinics to serve their patients

As a Product Associate, you’ll work closely with engineers, onboarding specialists, and support teams to bridge the gap between product and users. Your insights will drive improvements, ensuring our platform evolves to meet the ever-changing needs of veterinary clinics and pet parents.

What You’ll Do

• Drive Product Enhancements: Monitor long-term projects for optimization opportunities and work with cross-functional teams to implement improvements.

• Turn Feedback into Action: Collect and evaluate user feedback through surveys and direct interactions with veterinary clinics and pet parents.

• Support Key Initiatives: Collaborate with onboarding and support teams to remove roadblocks and create seamless customer experiences.

• Shape Product Documentation: Build out feature documentation to align business and engineering teams on new and existing functionality.

• Lead Small Feature Developments: Manage 1-2 low to mid-level feature builds, defining requirements, ensuring smooth engineering handoffs, and conducting QA testing.

• Train Internal Teams: Educate departments on new product features to ensure consistency in customer interactions and maximize feature adoption.

What We’re Looking For

• Experience & Skills: A four-year college degree with a track record of managing multiple projects and priorities.

• Attention to Detail: You have a knack for catching the smallest inconsistencies and ensuring high-quality output across projects.

• Strong Communicator: You can distill complex ideas into simple, actionable insights and build consensus across teams.

• Critical Thinker: You love diving into data, interpreting trends, and proposing data-driven solutions. Some experience with Excel and  data analytics platforms preferred.

• Organization Pro: You thrive in a fast-paced environment, balancing competing priorities without missing a beat.

• Tech-Savvy: Experience with Excel and data analytics platforms is a plus.

Benefits (Full Time Roles)

• 100% remote within the USA

• Medical, Dental, and Vision Insurance  

• Automatic 401k contribution

• Employee referral program

• At home office set up 

• Bi-annual company retreats 

• Open vacation policy 

• Equity

• Monthly team events

The typical base pay range for this role across the U.S. is: $60,000/year - $90,000/year + bonus + equity + benefits.  There is a different range applicable to specific work locations. For Colorado, the salary range is: $65,000 - $85,000 + bonus + equity + benefits. This salary range is a good faith estimate of what Vetcove may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience. The range reflects the base hourly rate or annual compensation (as applicable), and does not include bonus, equity or other incentives..

In addition to base compensation, Vetcove offers a comprehensive benefits
package. Please refer to the “Benefits (Full Time Roles)” section above for more
details.

To apply, please submit your application through Vetcove’s Careers Page. The application deadline is March 1st, 2025.

Please note we are unable to sponsor work visas at this time.

Attention all job seekers! We want to ensure that you’re well-informed about a serious matter affecting the job market. It has come to our attention that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. Here’s what you need to know:

1. Our job listings are exclusively available on official sites (our careers page, LinkedIn, BuiltIn, and Indeed). Be cautious of other sources claiming to represent us or any organization that you’re interested in. Stay on the lookout!

2. Authentic communications from our company will only come through verified email addresses and phone numbers. If you receive unexpected messages or calls, exercise caution and verify their authenticity. Don’t let scammers catch you off guard!

3. It's essential to independently verify the legitimacy of any job postings you come across. Visit our official careers page to confirm the validity of any openings. Stay proactive and protect yourself!

4. Remember that during the application process, we will never request sensitive personal or financial information from you. Be wary of anyone asking for such information. Keep your personal data secure!

5. If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department. By working together, we can combat these scams and keep the job market safer for everyone.

We understand the importance of your job search and want to ensure your experience is positive and secure. Always exercise caution and stay scam-smart!

Vetcove is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.