Processing & Policyholder Services Support Associate III - Pittsfield, MA - Pittsfield

This is a hybrid position (Tuesday, Wednesday, and Thursday in office, with the option of Monday and Friday to work remotely), and it will be located in Pittsfield, MA.

Everyone is a leader at Guardian.  As an Individual Markets’ team member, you're at the heart of business operations.   If you thrive as a member of a dynamic team, are highly accountable and motivated to improve and deliver the customer experience by contributing to team and company success.... we want you to join our multi award-winning team.  You will have the opportunity to be creative, innovative, and champion ideas that impact individual and team results. At Guardian, we respect work life balance and offer the opportunity for mobility and working remotely.

You have:

• High School Diploma required, BA/BS degree preferred, but not required
• Experience in financial service industry or high touch customer service environment preferred, but not required.
• Solid verbal and written communication skills
• Ability to think creatively and problem solve
• Ability to successfully prioritize and expeditiously process transactions
• Strong organizational skills and attention to detail
• Ability to use sound judgment in decision making
• Ability to use discretion and make decisions with leadership assistance
• Proficiency in Outlook, Microsoft Word and entering data into Excel spreadsheets preferred, but not required

You will:

• Earn the trust and confidence of customers by owning the customer experience and making adjustments as needed to strengthen customer touch points and interpersonal skills
• Assess, prioritize, and process account requests for end customers and field partners 
• Adhere to guidelines and ability to utilize resources, i.e., SOP’s, in order to complete assigned work, ensuring work is in good order
• Maintain attention to detail to mitigate risk and client facing errors …