Processing Analyst (Thur - Sun 10:00 AM PT - 8:30 PM PT)

What is special about Lighthouse?

Lighthouse is built on a foundation of unique, compassionate, highly driven individuals.   We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success.  We grow together and are stronger together. 

What’s unique about this role?

This Processing Analyst is responsible for demonstrating and leading best practices, driving development and continuous improvement while remaining responsible for the day-to-day fulfillment of processing job requests as well as troubleshooting and providing support to internal colleagues.

What will this person do?

• Trains new and current team members on processes and applications.
• Recommend solutions for improved workflow, quality, internal documentation, and processes to increase efficiencies; including error review.
• Support process initiatives requiring Processing Team participation, innovation, and continuous improvement.
• Maintain and review documentation to ensure it is current. Proactively make updates to existing documentation and SOPs.
• Collaborate across teams to establish deadlines and resolve issues based on available resources.
• Act as first-level escalation for troubleshooting internal technology/data investigation issues.
• Process client data adhering to provided technical specifications and industry best practices
• Creates, prepares, and formats load files, text and native files, and other deliverables as necessary for review in various databases, such as Relativity
• Stage and validate all data to be processed from original evidence media
• Provide job status updates and escalate issues to project stakeholders, including detailed handoff instructions during shift/job transitions
• Perform thorough quality checks on client data and work product at multiple stages of document and data processing to minimize error and rework, assuring 100% compliance of data and deliverable to client specification
• Meet or exceed departmental quality targets
• Provide effective handoffs such that work progresses smoothly between shifts
• Adheres to and actively manages timelines associated with project requests
• Other duties as assigned

Bring your passion and together we will shine.  It would also be great if you have the following:

• High School degree or equivalent experience required. Associate or Bachelor degree preferred. 
• 4 to 6 years of experience processing data in an e-discovery environment or similar technical work. 
• Experience working with databases.
• Able to problem solve and prioritize work in a fast-paced, deadline-driven environment
• Demonstrated understanding of automated processing steps, Quality Control, and basic Hosting tasks.
• Familiarity with all stages …