Process Manufacturing Offering Manager

About Net at Work

Founded in 1996, Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. Our award-winning consultancy offers a rich portfolio of next-generation technology, industry expertise, implementation and managed services to help organizations derive value from the transformative benefits of technology. 

Through the integration of ERP, HCM and/or CRM solutions, Net at Work  offers unique, industry-specific  solutions and operation platforms that enable companies to compete more effectively in today’s digital economy. For more information, visit www.netatwork.com. 
About this Position

We are committed to providing services and technology solutions that accelerate our clients' operational efficiency and help drive their business growth. As part of our continuous expansion, we are seeking an experienced industry product or offering manager with strong knowledge of the  highly regulated process manufacturing industry to join our dynamic team. 

The Industry Offering Manager will be responsible for development and management of the entire lifecycle of an Enterprise Resource Planning (ERP)-based service offering, including IP assets, service features and capabilities, and complementary partner solution add-ons.  The primary role is to oversee all aspects of the offering, including: 

• Market research: Gathering insights from internal and external sources to help deliver the offering to the market 

• Business model: Determining the business model and client business value with the practice director 

• Solution requirements: Defining the service requirements and working across disciplines to build the overall solution that is attractive to a target market 

• Operational and business metrics: Being accountable for key metrics such as customer acquisition, retention, and satisfaction 

• Offering portfolio: Maintaining the solutions/services roadmap 

• Go-to-market: Define routes to market, delivery capability, resource capacity, and supporting ecosystems. Engage with marketing on the marketing plan, channels, and content.  

This role involves close collaboration with cross-functional teams to ensure the successful delivery and adoption of these solutions. The ideal candidate will have a deep understanding of industry trends, unique customer challenges, and competitive landscapes to drive ERP business application growth and innovation within the process manufacturing industry. 

Job Responsibilities

1. Services/Solutions Planning and Development: 

• Collaborate with practice directors and product marketing managers to develop and execute comprehensive go-to-market strategies for vertical-specific solutions in collaboration with the practice director and marketing team. 

• Conduct market research to identify industry trends, customer pain points, and competitive dynamics. 

• Define and prioritize services features and roadmaps based on market needs and business goals. 

• Identify and evaluate opportunities for new offerings within the process manufacturing vertical, ensuring alignment with overall company strategy. 

1. Solution Management: 

• Oversee the entire lifecycle of ERP business applications and complementary solutions for the process manufacturing industry, from ideation to launch and post-launch performance. 

• Collaborate with implementation and delivery teams and publishers to ensure solutions meet market requirements and are available in market on time. 

• Manage service features, ensuring that capabilities and delivery efforts are aligned with a practice director’s strategic priorities and customer needs. 

• Continuously assess and improve services performance through customer feedback, market analysis, and performance metrics. 

• Develop and maintain comprehensive competitive analyses to identify differentiators and inform positioning strategies. 

1. Marketing and Sales Enablement: 

• Collaborate with marketing to develop compelling value propositions, messaging, and positioning for vertical solutions. 

• Create and deliver training materials, sales tools, and work with marketing to develop collateral to support the sales team. 

• Work with the marketing team to design and execute targeted campaigns, including webinars, whitepapers, and case studies. 

• Collaborate with sales and marketing teams to develop lead generation and nurturing strategies specific to the vertical. 

• Participate in the development of pricing strategies to ensure competitiveness and profitability. 

1. Customer and Partner Engagement: 

• Engage/survey key customers, industry analysts and partners to gather feedback and validate service offerings. 

• Develop and manage customer advisory boards to ensure continuous feedback and engagement. 

• Provide support at industry events, conferences, and customer meetings as requested by the Practice Director. 

• Act as a vertical industry subject matter expert for the vertical, providing insights and guidance to internal and external stakeholders. 

1. Performance Monitoring and Reporting: 

• Track and analyze key performance metrics related to vertical offerings, including sales performance, market penetration, and customer satisfaction. 

• Provide regular updates and reports to practice directors and executive management and leadership on market trends, sales performance, and strategic vertical initiatives. 

• Adjust vertical services strategies based on data-driven insights and feedback. 

• Develop and manage dashboards and reporting tools to monitor the health and performance of vertical solutions and market traction. 

Job Requirements

• Bachelor’s degree in business, technology, marketing, or a related field. 

• 5+ years of experience in offering management, services and/or product management, marketing, or business development, preferably within a vertical industry. 

• Proven track record of successfully managing and launching process manufacturing business application solutions. 

• Strong knowledge of the business application space (specifically ERP, CRM, and HRMS are a plus) 

• Strong analytical skills with the ability to translate market data into actionable insights. 

• Excellent communication and presentation skills, with the ability to influence and collaborate with cross-functional teams. 

• Deep understanding of technology solutions and their application within specific industries. 

• Knowledge of the B2B technology industry for the SMB market and partner channels is a plus.  

• Strong planning and execution skills with attention to detail. 

• Organization skills and management of social media content calendars. 

• Ability to work in a matrixed environment and build trusted relationships across a diverse group of stakeholders.   

• Exceptional team player with proven ability to lead through influence.   

• Excellent written, verbal, and visual communication   

• Ability to travel as needed. 

Compensation and Benefits

Base salary range: $125,000 to $165,000. This position is also eligible for a bonus in accordance with the terms of the Company's plan.

 

Please note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or product-specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws.  

We provide competitive, affordable, and diverse benefit programs that support your total health – from healthy body to healthy mind. These benefits support you and your family in all aspects of life: 

 

• Health and Welfare (Medical, Dental, Vision) 

• Accident, Critical Illness, and Hospital Indemnity  

• Employee Assistance Program (EAP) 

• Life and AD&D Insurance 

• Short- and Long-Term Disability Insurance 

• Flexible Spending Accounts 

• Transportation and Parking Accounts 

• Health Savings Accounts (with company contribution) 

• Retirement Planning (401k with matching contribution) 

• Legal Benefits 

• Identity Theft Protection 

• Pet Insurance 

• Wellness Program Offerings 

• Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.  

• 8 Paid Holidays per year, including 1 floating holiday. 

The compensation and benefits information is accurate of the date of this posting and subject to plan eligibility. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. 

 

The Company expects to accept applications for this position until November 7, 2024 but encourages interested applicants to apply as soon as possible. We will review this information and one of our Talent Acquisition professionals will reach out if your background aligns to the positions.  

EOE/Diversity & Inclusion Statement

Net at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organizational levels and in all forms. Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind. 

 

Net at Work is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members that is free of discrimination and harassment. All employment decisions at Net at Work are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, gender, gender identity or expression, sexual orientation, national origin, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.  

Apply