Process Intelligence Senior Consultant II

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

The Process Intelligence Senior Consultant II role is within the Customer Experience Transformation team and is responsible for developing and managing business relationships and acts as a project lead to complete projects with minimal oversight by conducting analyses and developing data-driven process insights and actions. This position is responsible for aiding in the development, execution and leadership of projects across various business areas specifically within process/task mining and mapping. The goal of this team will be to ensure the optimal solution tackles the AOR’s pain points.

Key Responsibilities

• Excellent analytical skills along with the ability to interpret business processes
• Identify process inefficiencies and understand the root causes – always in close collaboration with the customer/AOR
• Participates in the design of leading-edge approaches and solutions utilizing broad knowledge, best practices and benchmarking.  Develops strategic decisions.
• Leverages external research, models and practices and applies it internally to bring thought leadership to the organization.  
• Integrates subject matter knowledge with industry experience, relevant related disciplines, program/process design principles, and business goals and strategy
• Analyzes ambiguous problems.  Breaks down complex information in a systematic and communicable manner
• Leads rigorous process and/or service improvement programs
• Develops in-depth ideas and materials, insures understanding of technical matters by non-technical, executive decision makers
• Manages projects and program execution of high complexity
• Impacts department results through innovation and provision of authoritative advice

Education and Experience

• 3 or more years of related experience
• Bachelor’s degree or equivalent experience
• Experience with process mining tools like Celons, Minit, UiPath, Software AG, or similar tools preferred
• Basic knowledge of SQL 

Skills

Compensation

Compensation offered for this role is $69,200.00 - 123,800.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. 

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

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