Process Improvement Developer (ServiceNow)

General information

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Job Title Process Improvement Developer (ServiceNow) Functional Area Teammate - Information Technology City Remote Work Location Type Remote Employment Type Full-time (30+ hrs/week)/FULLTIME

Description & Requirements

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Position Description & Requirements

POSITION SUMMARY:The Radiology Partners IT Service Management (ITSM) Team seeks a motivated, high-performing Process Improvement Developer. A Process Improvement Developer will serve as a consultant to the Radiology Partners ITSM team by evaluating, planning, and implementing business processes and practices’ improvements. Other aspects of the job will include developing API, workflows, and forms to produce action on those processes and practices within the tools used in IT, team building and group facilitation, collecting survey feedback, and delivering live training. The Process Improvement Developer must be well trained in using the IT workflow platform as well as in hardware and software applications.
WHO WE ARE AND WHAT WE DO:Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.
WHY RADIOLOGY PARTNERS:

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
• Compensation Reviews, Career Growth Opportunities
• Flexible Remote Schedules
• Generous PTO Plans and Paid Holidays
• Proudly Certified as a Great Place to Work for Five Consecutive Years

POSITION DUTIES AND RESPONSIBILITIES:

• Consult on IT process evaluation, planning, and workflow improvements using ITSM tools.
• Design and implement user-friendly forms and create workflows that enhance IT efficiency.
• Lead design and requirements meetings, collaborate with IT teams, and 
• Author, publish and revise ServiceNow knowledge base and assist with user acceptance testing (UAT) of ServiceNow annually.
• Deliver live process workflow training to IT teams on a quarterly basis.
• Write, test, and maintain JavaScript codes in collaboration with cross-functional teams.
• Provide training, gather user feedback, and support ITSM communications and team initiatives.

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE:

• High School Diploma, GED, or equivalent experience
• Obtain the ITIL 4 Foundation Certification within the first six months and renew the certification every three years.
• Obtain a form of admin certification in ServiceNow (CSA, CAD, ServiceNow Certified Flow Designer, etc.).
• Proficiency in ServiceNow, Flow Designer, and JavaScript, with relevant admin certifications preferred.
• Strong communication, technical writing, and organizational skills.
• Ability to prioritize tasks, problem-solve, and execute in high-pressure environments.
• Hands-on experience with hardware/software troubleshooting and IT process improvement.

COMPENSATION:The salary range for this position is $70,000-$80,000. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).
Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.
CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History.
Radiology Partners participates in E-verify.
Beware of Fraudulent Messages: Radiology Partners will never request payment, banking or other financial information in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in “@radpartners.com.” If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please email recruiting@radpartners.com to notify our team.

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