Privia+ Implementation Manager

Company Description

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers

Job Description

The Privia+ Implementation Manager plays a key role in the Privia’s provider innovation programs. They are responsible for the successful implementation of the Privia+ suite of products and services. These premium solutions remove burdensome tasks from providers’ to-do lists, freeing them to focus on excellent patient care. The implementation manager is the first line of contact for the provider from sale to go-live, maintains regular check-ins, and ensures timely completion of all tasks. 

• Lead successful go-lives for Privia+ products

• Execute project plans, adhere to deadlines, and work to resolve blockers that threaten success

• Deliver training sessions on coding workflows, documentation requirements, and compliance standards for new providers

• Provide ongoing education and resources to address specific provider needs

• Serve as the primary point of contact for new providers during the implementation phase

• Maintain excitement and momentum from sale to go-live

• Provide go-live support as needed

• Work closely with clinical, operational, and billing teams to align coding services with overall organizational goals

• Configure and optimize coding workflows tailored to the provider’s specialty and organizational guidelines

• Test and validate coding systems to ensure accuracy and functionality for new providers

• Support providers through change management

• Collaborate regularly with SMEs, internally and externally, to ensure exceptional customer service

• Compile and provide feedback to internal and external teams

• Address and resolve any technical, procedural, or documentation issues during the implementation process

• Escalate complex issues to the appropriate teams for resolution when necessary

• Perform initial audits of provider documentation to assess alignment with coding standards.

• Provide constructive feedback to improve documentation practices and coding accuracy.

• Lead and participate in shadow coding processes as needed, providing feedback and support to improve coding accuracy and adherence to regulatory requirements

• Stay updated on regulatory changes and communicate updates to the providers as needed

• Maintain detailed records of the implementation process, including training sessions, audits, and feedback

• Develop and update documentation and resources to support future implementation.

• Perform other duties as assigned

Qualifications

• Bachelor's degree or equivalent preferred

• Certified Professional Coder (CPC) Required 

• 5+ years experience in E&M and specialty coding 

• Coding auditing experience preferred

• Knowledge of the healthcare industry

• Must comply with HIPAA rules and regulations

The salary range for this role is $75,000.00 - $92,000.00 in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). This role is also eligible for an annual bonus targeted at 15% and restricted stock units. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers only, not applicable for onsite/in office work):

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. Privia is a better company when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.