Principal Technical Support Engineer

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Seismic, a rapidly growing Forbes Cloud 100 company, is the global leader in enablement, helping make sales teams better by becoming more productive and engaging with buyers in a compelling way. Seismic’s platform provides continuous guidance to improve behavior, content, and skills to win more deals and deliver better experiences. Nearly 2,000 organizations including IBM and American Express have made Seismic their enablement platform of choice. Seismic integrates with business-critical platforms including Microsoft, Salesforce, Google and Adobe. Seismic is headquartered in San Diego, with offices across North America, Europe, Australia and China.

Seismic is committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are. Learn more about DEI at Seismic here.

Serves as a consultant for the CSE (Customer Support Engineering) organization on all matters pertaining to the business unit or department. Interacts with the largest clients at Seismic in the most difficult technical situations. Drives long term technical and structural improvements across the operations and engineering organization. Brings customer challenges into the company for long term solutions. Recommends technical enhancements based on patterns of customer experience with Engineering leadership. Typically, very persuasive and favorably wins over team in meetings with internal and external personnel. Expert in most functional areas of Engineering.

Used by multiple Engineering Teams for roadmaps, technical design, and guidance as it relates to the CSE organization (Customer Support Engineering). Acts as a force multiplier for individuals and teams. Can drive and resolve issues post handoff to Engineering. Can drive and breakthrough issues stalled within Engineering. Plays a leadership role in shaping the strategic direction of company in terms of process improvement, client base, and scope of work taken on. Brought in on Engineering planning sessions. Broad and deep across all areas. Serves as consultant to the entire Engineering and Operations organization. Adept in use of all advanced tools. Makes an impact on the company's strategic goals. Serves in consultative fashion with architects, VPs, and other leaders. Sets and communicates vision for technical strategy. Raises difficult issues and resolves them through all teams. 

 Makes an impact on the work of the entire team, and potentially other teams. …