Principal Service Designer

About Us

eSimplicity is a modern digital services company that works across government, partnering with our clients to improve the health and lives of millions of Americans, ensure the security of all Americans—from soldiers and veterans to kids and the elderly, and defend national interests on the battlefield. Our engineers, designers, and strategists cut through complexity to create intuitive products and services that courageously equip Federal agencies with solutions to transform today for a better tomorrow for all Americans.

The Principal Service Designer will have the opportunity to work with our multifunctional product team as they build out a critical service offering for our government client. Their primary responsibility will be leading a team of service designers building a critical enterprise platform for the Centers for Medicare and Medicaid Services.

They'll have the opportunity to develop strategic initiatives and work with our client to establish human-centered design methods and best practices for the project, while getting hands-on supporting the day-to-day work of user research, prototype development, and service design. We're looking for folks with a blend of managerial and craft skills, with excellent stakeholder management. The specific disciplinary background is less important than a demonstrated history of impactful delivery, especially for government or healthcare customers.

As a Principal, they will be expected to deliver high quality product design while contributing actively to the growth of our practice and overall digital services business.

Essential Responsibilities:  

• Unite stakeholders to work on solving complex business problems from discovery through design execution and implementation using a broad range of skills, including but not limited to exploratory interviews, codesign sessions, wireframing, and prototype development.
• Work closely with business and functional leaders to understand their challenges, determining the most appropriate HCD approach, and prioritizing the projects that will have the most impact, and building a long-term HCD roadmap.
• Use design thinking principles and tools to facilitate sessions for a wide range of audiences with a focus on the customer and employee experience. Collaborate with peers, leadership, and customers to co-create solutions that align with our customer experience strategies.
• Work closely with business analysts and front-end engineers to design highly usable services and interfaces. Be opinionated, collaborative, and own the experience for the entire product lifecycle.
• Establish best practices for service design on the project and educate relevant stakeholders about customer-centricity. Serve as an advocate and change champion with stakeholders for a user centric, research based, and design driven culture.
• Contribute to eSimplicity's HCD community of practice through mentorship, process development, and hiring support, while building out our partners' HCD research knowledge base and practice development as necessary and relevant.
• Lead business development efforts, including preparation of proposal materials or participation in adjacent activities, as necessary.

Minimum Position Knowledge, Skills, and Abilities Required:

• Bachelor's degree (B.A.) or equivalent from an accredited four-year college or technical school, specifically in computer science, information systems, engineering, business, or related scientific or technical discipline (i.e., UX design, visual design, industrial design)
•  10+ years related experience and/or training; or equivalent combination of education and experience. 
• Must be able to obtain and maintain a Public Trust clearance. 
• Must currently reside in the United States. Experience working on digital transformation and customer experience initiatives. 
• Experience working in an agile environment or with agile teams. 
• Experience working with UX for data-sensitive products. 
• Ability to write routine reports and correspondence. 
• Ability to speak effectively before groups of customers or employees of an organization. 
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

eSimplicity supports a remote work environment operating within the Eastern time zone so we can work with and respond to our government clients. Expected hours are 9:00 AM to 5:00 PM Eastern unless otherwise directed by your manager. 

Benefits: 

We offer a highly competitive salary, healthcare benefits and flexible leave policy. 

Equal Employment Opportunity: 

eSimplicity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, age, status as a protected veteran, sexual orientation, gender identity, or status as a qualified individual with a disability.