Principal Product Manager - SaaS B2B + SMBs

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams.  Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!

We have an opening for a Principal Product Manager to spearhead the strategy and execution for key product areas, leading a team of passionate engineers to deliver impactful features aligned with our ambitious vision. This vision will be actionable, grounded in insightful research, and demonstrably drive significant ROI.

Key goals/initiatives over the next 12 months will be to:

• Strengthen Customer Retention: Identify and implement product enhancements designed to delight customers, address their needs, and reduce client attrition
• Accelerate Customer Growth: Develop innovative solutions that deliver value, deepen customer engagement and significantly increase spend per account
• Streamline Customer Workflows: Lead efforts to simplify and enhance customer workflows, empowering small businesses to achieve more in less time through intuitive, powerful product experiences
• Redefine User Experience: Champion a user-centric approach to product development, crafting exceptional experiences that elevate usability, and satisfaction

What you'll do:

• Lead a group of passionate engineers to deliver features that are aligned with our vision. This vision is actionable, backed by research, and drives clear ROI for our users and the Company
• Use insightful research and metrics to construct and defend your ideas. You embrace feedback and thrive in an iterative environment
• Be a strong communicator presenting your work to all audiences, including executives, and influential in approach
• Be an advocate and a diplomat for design excellence. You understand how design impacts development and vice versa. Your designs should be feasible to implement, and you'll make sure they're developed accurately
• Collaborate with product managers, technical leads, customers, and other stakeholders to introduce, iterate, and clarify requirements

Who You Are:

• 8+ years of product management experience, including leadership of multiple product areas
• Proven track record of bringing B2B SaaS and SMB products to market is a must
• Demonstrated ability to influence product and engineering organizations and navigate complex, ambiguous challenges
• Experience concurrently leading multiple product areas
• Ability to thrive in fast-paced, collaborative, agile environments
• Strong communicator, and capable of balancing excellent design with timely delivery
• Ability to empathize with users and champion their needs throughout the design process

#LI-HK1 #LI-Remote

The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave. Pay Transparency - All Full Time Employees$159,500—$191,400 USD

Why You’ll Love Us:

• We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees. 
• Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
• You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.

Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact talentacquisition@constantcontact.com.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Notice to Recruiters and Staffing Agencies:

Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

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