Principal Product Manager, Rentals Trust & Safety

About the team

Zillow Rentals is building a best-in-class vertically integrated marketplace that connects renters with property owners and managers to make it easier than ever to move from one home to the next, from large-scale multifamily communities to single family homes. We provide best-in-class advertising solutions for our valued partners with a complete set of digital tools to help them market their properties, identify prospective tenants, sign a lease and collect payments -- delivering a complete end-to-end online experience. This is a high-growth, high-focus area for Zillow - and an opportunity to make an impact and deliver significant outcomes. Our team is staffed with talented applied scientists, engineers, designers, researchers and product managers, partnering closely with teams across Zillow to deliver highly tailored, trusted experiences for millions of customers.

About the role

Zillow Rentals strives to be the most trusted rentals marketplace. Our Trust & Safety team is committed to keeping users on our platform safe from fraudulent listings, scams, discrimination, identity and financial fraud. We are seeking a Principal Product Manager to lead our Rentals Trust & Safety function to ensure the safety of millions of renters and landlords who transact on our marketplace. As our Zillow Rentals business grows, we are looking for an experienced product leader who can work cross-functionally across Zillow to elevate our Trust & Safety product solutions to effectively combat the increasingly sophisticated fraud targeting our marketplace. You will bring your deep product expertise, plus demonstrated experience in bringing effective, scaled experiences to life. You’ll apply a strong strategic product sense and a passion for solving complex, ambiguous problems with a customer-first approach! 

Key responsibilities include: 

• Define, evangelize and implement the product vision and strategy for our Rentals Trust & Safety function. 

• Develop and maintain a robust product roadmap for Rentals Trust & Safety initiatives, spanning customer experience, underlying machine learning needs, and scalable data integrations and infrastructure.

• Collaborate extensively with internal teams including engineers, machine learning engineers, moderators, designers, data scientists, researchers and peer product managers to translate requirements into actionable plans and deliverables.

• Conduct rigorous AB testing and leverage data-driven insights to iterate and improve experiences continually.

• Stay abreast of product feature roadmaps across Zillow Rentals to consult on impact and opportunities for Trust &  Safety. 

• Stay abreast of trends in Trust & Safety to inform and guide the long-term vision and strategy for Trust & Safety at Zillow.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $173,300.00 - $276,800.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

You are a product expert who knows how to make everyone around you better, bring clarity to ambiguity and influence without authority. A dedicated advocate for the customer, you know how to inspire others to care deeply about customers too.

• 8+ years in a Product Management role, with a focus on building consumer-facing technology products. Ecommerce and/or marketplace experience required. 

• Experience with Trust & Safety, Fraud or other related functions. 

• Strong Product Management skills, experienced in independently owning sophisticated products and/or product portfolio.

• Exceptional ability to influence and drive consensus across leadership, product, engineering, and data science teams.

• Consistent record of shipping successful products at scale

• Excellent communication skills in a fast-paced environment (verbal, written, and visual) who has the ability to influence and build consensus at all levels. Ability to articulate sophisticated ideas to both technical and non-technical audiences.

• Strong project management and organizational skills.

• Demonstrated ability to prioritize quickly and effectively in a complex collaborator environment. 

• Passion for the real estate industry and a commitment to Zillow Group’s mission and values.

• Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

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