Principal Product Designer - Services & Performance (REMOTE)

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

Welcome to Product Design at DICK’S Sporting Goods, where we specialize in delivering retail excellence along every aspect of the customer journey driven through Technology. Our mission focuses on crafting intuitive, easy-to-use products that span across our business. We are looking for a new team member who can enable human-centered practices that inspire, innovate, and deliver elevated experiences for our customers and products.

This role supports our newly formed Athlete Experience initiative, focused on delivering end-to-end omni experiences purposefully designed for Athletes to strengthen their relationship with DICK’S now and in the future. More specifically, you will work within the Services & Performance Activation Squad, an interdisciplinary team focused beyond the sales floor, through service and performance offerings that drive greater engagement and improvement in sport.

As a Principal Product Designer, you will lead the end-to-end experience strategy within the scope of the Services & Performance Squad. You will take ownership of the Athlete and Teammate journeys, working closely with cross-functional partners to gather insights, identify opportunities, and design industry-leading experiences that deliver significant business value.

As a Principal Product Designer, you will lead the design efforts for highly complex programs that span across multiple portfolios and/or products. In this role, you enable the delivery of product experiences rooted in human-centered principles that support program-level strategic priorities. Your influence and expertise enable you to promote the value of design as you continue to build partnerships in support of the program you are working on. As a design leader, you provide direct oversight in the organization and delivery of high-quality products within specific product teams. Focus areas may include:

Human-Centered Advocate
Expanding teammate understanding and application of human-centered design, stakeholder exposure and involvement to critical HCD activities, and finding creative ways to influence HCD across multiple products

Evidence & Risk
Guiding teammates on how to avoid extensive research practices through design maturity; understanding that the nature of the evidence needed will parallel the nature of the risk presented …