Principal Architect- UNIX/Linux

Overview

Foundever™ is looking for a senior-level automation and UNIX Principal Architect with Linux and/or AIX experience to join our Global Systems and Data Technology Team. The selected candidate will be responsible for providing subject matter expertise as it relates to Linux based hypervisors and automation technologies as it relates to engineering and support functions.  

This individual requires a service-oriented mentality with a high sense of ownership and will have a focus on managing and resolving issues in alignment with defined SLAs. The individual must be able to establish and maintain communication with technology customers to keep them updated with status of their requests. This individual will research and architect new solutions, build new infrastructure, and initiate and perform changes on production systems and proactively escalate any issues that cannot be resolved within the established timeframes. 

This position is an exciting opportunity for expanding one’s knowledge and to work with the latest technologies. We are looking for a candidate with a positive attitude, initiative, good documentation skills, the ability to mentor junior personnel, and a willingness to learn and drive new technology into the environment.

About Foundever ™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

• Winner of Comparably’ s Award for Best Global Culture in 2024, 2022 and 2021
• Gold Stevie Award Winner for Great Employers
• We foster an exciting culture of creativity, connection, and commitment.

Read more about our culture: Foundever™ Stories.

Responsibilities

• Owning, tracking and resolving UNIX/Linux systems and storage systems technologies.
• Tier 4 support for requests and resolving incidents within SLAs.
• Automating service-related reports (e.g., system monitoring, performance monitoring, security monitoring) on a daily basis to ensure service-related …