Premium Processor II

Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

The candidate must have intermediate Excel experience. Performs clerical accounting functions of an intermediate level in accordance with standard procedures. Processes payments, updates records in Excel, creates Excel files for upload to main system, heavy data entry, creates and updates records in SharePoint, research of missing payment details .

JOB RESPONSIBILITIES:

1. Payment processing (Creates and formats Excel files for payment upload.

2. Indexing of payments on SharePoint site.

3. Managing shared mailbox and updating records in SharePoint.

4. Pulling of payment details from client portals for payment processing.

5 Researching missing policy information.

6. Operating PC and related software for data storage,

7. Identifying discrepancies and recommending alternative courses of action.

8. Performs other related duties as assigned.

(Internal Use Only: C2 Pay Band)

Job Description Summary

We are a tight knit team of problem-solvers, finding innovative solutions to address our customers' needs. If you are naturally curious, dependable, adaptable and love producing high quality work requiring attention to details, we want to know more about you!

As a Premium Processor, you'll provide clerical accounting activities to collect and apply premium payments, process all forms of returned payments, audit accounts, post account cash, reconcile accounts and prepare reports.

Job Description

Key Responsibilities:

• Provides a full range of premium-related customer service and support to policyholders, agents, underwriting and service representatives according to established standards and practices.

• Processes group bills and bulk payments.

• Processes Electronic Fund Transfer (EFT) chargeback reports, collection reports and change of information forms.

• Cancels and reinstates policies as necessary; sends letters requesting account information, EFT stops, and forwards Non-Sufficient Funds (NSF) information to the customer.

• Responds to calls and e-mails from customer service and underwriting regarding account inquiries.

• Reimburses and processes NSF items and takes appropriate action.

• Processes all forms of payments and adjustments, including cash, checks or money orders for the insured or agent to satisfy premium or collection amounts.

• Prepares received funds for balanced bank deposit.

• Review pending payments in rejected cash review and accept or reject payments according to policy.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Supervisor or Manager.

Typical Education and Experiences:

Education: High school studies or equivalent.

Experience: One year experience in customer service and/or processing monetary transactions

Knowledge, Abilities and Skills: Insurance coursework preferred. Knowledge of property/casualty insurance products, insurance processing systems and procedures, best practices, state regulations and customer service practices.

Possesses strong interpersonal skills to communicate billing information to internal customers. Must be proficient with Nationwide premium processing systems, possess working skills in basic mathematics and common office software and able to balance processing quality and workload.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the office manager and HR Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Eligible (Non-Exempt)

Working Conditions: Requires the ability and availability to work in an agency/office environment including extended periods of sitting at a personal computer, use of headset, non-standard work hours such as weekends and overtime as needed (non-exempt).

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Credit/Background Check: Due to the fiduciary accountabilities employed by the business unit, a valid credit check and/or background check may be required as part of the selection process.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range.

The national salary range for Premium Processor II : $42,315.00-$65,800.00

The expected starting salary range for Premium Processor II : $42,315.00 - $53,100.00

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