Premium Manager - New Business Start Up | Full-Time

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview

The Premium Manager drives premium operations for OVG's Hospitality divison under the Business Startup Team. The Premium Manager's responsibilities includes overseeing each new business venue's financial success and operational performance and maintaining positive client relations. The Premium Manager provides oversight, mentoring and ongoing direction to all catering, suites, clubs, seat service and restaurant services within the new business facility. 

This role pays an annual salary of $75,000-$90,000

Benefits for full-time roles: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until June 6, 2025. 

Responsibilities

• Ensure the overall effective management of Catering, Suites, Club, Seat-Service, and restaurant service areas with respect to operations, employee supervision and development, equipment functionality, employee relations; federal, state and company policy compliance, client/guest satisfaction.
• Uses operating documents to ensure all tasks for new openings are outlined in detail, uses said documents daily to ensure all information is up to date and accurate.
• Holds all managers accountable to the timelines and standards of opening a new building.
• Reviews financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements.
• Author, review and amend policies & procedures, as requested by the VP of Business Startup.
• Reviews and assists in menu planning and inventory cost control.
• Ensures total compliance with all alcohol service policies.
• Monitor product quality and ensure high level of guest service.
• Provide direction and support to the Catering Sales Manager in identifying and securing new and repeat business.
• Ensure managers are equipped to troubleshoot technical problems with POS systems, from both a hardware and software perspective.
• Assure all events deliver highest level of guest service and expectations of guest and client are met. Assist in the management of catered events from set-up to tear down, including handling all communication with hourly staff, culinary staff and guests.

Knowledge, Skills, and Abilities:

• Bring immediate credibility to the leadership function through functional qualifications, financial acumen, leadership skills, and the highest levels of integrity.
• Collaborate across various departments and functions of the organization to understand key issues, establish an appropriate sense of urgency, and drive execution.
• Resolve differences between team members and keep them working together in a common direction.
• Able to be flexible and multi-task; can work within an ambiguous, fast-moving environment while also driving toward clarity and solutions.
• Ability to communicate with employees, co-workers, volunteers, management staff, guests and building clients in a clear, professional and courteous manner which fosters a positive, cooperative and profitable work environment.

Qualifications

• Associates degree from an accredited college/university/school required (3+ years of progressive facility / food & beverage operations management experience can be substituted for this requirement).
• 3-5 Years of management experience in premium / catering / suites / banquets.
• 3-5 Years’ of experience with Menu costing & development.
• 3-5 Years of management experience in food service at a Sports & Entertainment venue (Stadiums, Arenas, etc…).
• Possess a thorough working knowledge of premium operations and equipment functionality.
• Ability to communicate clearly and concisely, orally and in writing.
• Demonstrate resourcefulness in setting priorities and guiding investment in people and systems.
• Anticipate opportunities/problems and implement change to grow the business.
• Valid Food Handler’s certificate if required by state and/or county of venue.
• Valid Alcohol Service Permit if required by state and/or county of venue.
• Highly proficient in controlling inventory and labor costs, securing company cash and assets, etc.
• Ability to work a variable work schedule (including evenings and weekends, as required), depending upon event and business requirements.
• Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping systems.
• This position requires up to 70% travel.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.