Practice Coordinator, General Medicine

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

The Opportunity

The General Medicine Practice Coordinator will report directly to the Practice Manager, providing direct administrative and project support for our growing 24/7 telemedicine practices. Primary responsibilities will be coordinating physician schedules, patient rescheduling, referral, and prior authorization support, assisting in implementation and roll out of new product offerings and ensuring that staff physicians feel supported in their day-to-day role in virtual healthcare. The candidate will work closely with stakeholders across Teladoc Health, including Provider Relations, Physician Credentialing, Planning and Delivery as well as the Clinical Operations Care Team.
 

Responsibilities

• Monitors providers’ schedules to ensure that physicians maximize opportunities for efficient patient scheduling and timely patient flow in a virtual care setting. Schedules/Reschedule Physician clinics as needed.
• Aids in referral management and billing processes. Act as a resource for clinicians and Care Team staff. Obtains referrals as instructed by providers; completes prior authorizations as needed.
• Provides administrative and technical support to physicians for CME (Continuing Medical Education), financial reimbursement, licensing as well as other admin tasks as assigned.
• Answers provider requests and/or escalate provider requests appropriately to ensure physician receive timely information to concerns.
• Supports new physician onboarding by closely monitoring the credentialing and training progress to assure candidate is successfully processed internally by start da
• Partners with credentialing team to stay ahead of physician license approvals, renewals, and expirations to ensure there is not a lapse in physicians' ability to provide care.
• Provides ongoing feedback to manager regarding training needs, physician performance and process improvement.
• Assists operations leadership and medical director with department staff meeting agendas, and maintains attendance, minutes and follow up items.
• Participates in performance improvement projects and may perform other similar and related duties as required.
• Comply with company policies and procedures.

Candidate Profile

• 2-4 years of healthcare experience required, or direct experience working in an ambulatory medical office
• Position relies heavily upon communication; must have excellent oral and written communication skills to succeed
• Customer service oriented
• Previous experience directly supporting physicians
• Ability to function in a fast-paced environment and to be able to meet deadlines
• Must be well-organized and a self-motivator
• Works well with others and is a team player
• Interacts effectively with staff, employees, managers, and physicians
• Must be able to generate reports and documents
• High School Diploma required, Bachelor's degree preferred

The base salary range for this position is $19.00 - $24.00. In addition to a base salary, this position is eligible for performance bonus, and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2024. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Why Join Teladoc Health?

A New Category in Healthcare:  Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.  

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.  

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.  

Focus on PEOPLE:  Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment. 

Diversity and Inclusion:  At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.  

Growth and Innovation:  We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.  

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA).  Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.